sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems vmail button not working

I ran across this particular problem while upgrading a DXP Plus 13b to the latest and greatest software. After doing everything could think of, I finally tried this and it worked. Make sure that your voicemail extension table has the correct voicemail extention # in the first position. The V-mail softkey always goes the the extention that is in position 1. For some reason on the old set-up my voice mail extensions were in position 5-8 and it worked so I never worried with it, but when I upgraded, whoops. Let me know if this works. Good Luck.

You'll want to also make sure that whatever order the voicemail extensions are listed in the voicemail hunt list in the DXP is the same as order they are listed in the comdial.lnk file, which is the order they are connected. To verify that they are connected in the correct order, call each port one by one and watch on-screen to make sure you are ending up at the right port. If this is off, it will put you into voicemail, but usually not at the right place.

If instead you are saying that it is going to the telephone's Options menu (as if you had actually pressed "Options" on the LCD, then I would say something else may be wrong. I agree with BigDog though: if you didn't have serial link already established, it wouldn't even show VMAIL on the LCD.