sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems voice mail problem

I have a voice mail with serial integration 8.2 with 15A software on a DXP. Here is the problem, sometimes when you call and the auto attn picks up, and you select the ext you want, it says it is transfering and all you get is dead air and sometimes it says it is transfering and goes back to main greeting. and sometimes it works......HELP

Can you duplicate the no transfer from your test set and isolate out the vmail?

I would start by monitoring the port with my test set and see if your getting a good hook flash and hearing the digits being dialed. Make sure you verify all ports.

The next step is check your dtmf receivers if your not hearing the digits, you may have one going bad or maybe not enough on the DXP. If the customers volume of calls has picked up this may not have shown up until the calls increased.


When you run the DTMF receiver test, do not disable any of them when asked, you need to do a reboot to clear them if disabled. You may see them fail, this is not uncommon. they will fail if in use. You will want to run the test many times to make sure the same one fails all the time.