sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Wide Open Office - Ext's dissappear

Ever seen wide open office "loose exetnsions"? I have a client who uses Impact Integrator to interface with a tapi software. Every 3-4 months, and extension will just drop out of the worktops listed on the Wide Open server. When I reloaded worktops the other day, they all came back. Then as I was showing the admin how to correct, 1 more station did not load. It happens to different extensions. Wide Open is running on the same server as the voice mail. I know this is not blessed by father comdial, but does anyone have similar experiences? Voice mail is running 11.1 and connected to FXII.

Have seen this infrequently. It has happened in my office though. Hasn't happened since we plugged the MP5000 and Interchange into the same UPS and grounded the cabinet to the PC. I'd bet on a serial connection breakdown during power issues. Happens at a few customer sites but so infrequent it hasn't raised any problems. Like you say just reload the worktop and make sure all extensions are seen. Hope all is well...haven't heard from you in a while.

I'm pretty sure extensions don't show up on the list if you do a worktop reload when a phone isn't connected. It doesn't sound like that's the case here. Are you even close to being up on the most recent version WOO? I ask that just because they seem to have made some improvements lately to correct some bugs.

We ran into this issue here in our office with the MP5 and WOO 5H. Our system and vmail/cti server are not co-located so I can not try bonding the grounds. I have noticed it had more to do with the serial port acting up then anything. I changed to a different serial port on the pc and so far the issue has not returned.

I would make sure you are on WOO 5H. When you do this you will need to update all programs to their highest rev. When they built 5H they redesigned it. So you need to make sure you have all compatible revs that goes with it.

Different serial port could be a good move, I think I'll try that. System is on 5H all the way around. They are not co-located. Hate to let something like this go as "normal" operation. Of all businesses, it's for a law office. Thanks for the info guys!

5Y&C- I put in a 5H today and it shows the icon gray if the set is not plugged in. Lots of changes in this rev.

Make sure only pins 2,3 & 5 are being used in the DB9 adapter so that a RTS and CTS signal doesn't interfere. Clip all other wires inside the DB9. This goes all the way back to FXS systems have the same scenario of intermittent serial losses.

Even the connector sent from Comdial has more pins connected than that, doesn't it? I seem to remember mine having five wires going to the back of the DB9 connector. And then I'm pretty sure the one that was used for the data pipe on the old FXS had even more pins, didn't it?

You are absolutely correct about the number of pins originally put in use on the DB9. But there is an ol boy by the name of Lanny who worked with me extensively on that problem (and he can back me up) that it was resolved when I made a new DB9 only using pins 2,3 & 5. Also you should have flow control on the serial port disabled. You don't need CTS, RTS or any other handshaking to have the successful serial integration or modem or direct connect with VMMI or Hyperterm. There was also a TAB published concerning the 3 pin config and not using the original 6 conductor line cord that came with the FXS kit. Also go back and look at the second DB9 (which was necessary for the Data pipe and initial loading of software) and you will see it was pinned differently than the one used for serial integration. One had a 000 part number and the other had a 500 part number.

LANNY WHO?