sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Hold forwarding.

Well, Ive managed to set up a semi functionable system without to many skrew ups. (although I did accidentally touch a bare phone wire to an outlet terminal and fried 2 DET's, and det's aint cheap)

I would like to know how to have someone who is on hold forwarded to voicemail after a certain amount of time has elapsed.

If you set your hold recall timer, after the time out period it will ring the holding extension and if it is not answered it will follow the pre-defined fwd time to go to that MB.

Interesting, most people don't want that to happen to a held call, I usually set the recall timer high, like 5 minutes, so the caller your holding doesn't end up in VM.

How annoying would it be to have someone put you on hold and then you end up leaving a message? The message I'd leave would probably not be very nice.

Mark

I agree. We always set hold recall to zero, then set the hold reminder up to 90 seconds for use as hold recall. Nobody I've talked to EVER wants a held call to end up in a voicemail box.

Same with us we either set the hold recall timer short 60 seconds for good customer service or to 0 for no recall timer . I have never heard of anyone wanting held calls to forward to a mailbox . I would think most messages would start with "what the %#ck is going on here" :shrug: