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Joined: May 2006
Posts: 3
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Joined: May 2006
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We have a Comdial FXII system. Our outbound caller ID appears as "Unknown Call". This started about 4 weeks ago. Nothing was changed on the system around this time.
Would appreciate any assistance.
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Joined: May 2005
Posts: 951
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Joined: May 2005
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Do you have a T-1? Pri? If so and really you did not change anything on your side it has to be your carrier.
Jim
SST Communications
Long Island, New York
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: May 2006
Posts: 3
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Thank you for your quick reply.
We have a T-1. The carrier says that everything is correct on their end.
All that we have done over this time period was to modify existing extensions.
If something had been unknowingly modified, what would we need to look at and how should it be set?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
Posts: 9,172 Likes: 22 |
The Comdial can only modify caller ID on PRI circuits. If you have a standard T1 I gotta agree with JIm.
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Joined: May 2006
Posts: 3
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I stand corrected, I have PRI T1 at this location.
What do I need to check on our system, and how should it be configured?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Under board config there are settings for CID info.
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Who is DataTech ?? His profile is incomplete and why didn't a Mod catch this?
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