sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Caller ID running behind?

We have a dsu g1632 ksu with debut voice mail lite. recently, we had an installer add a caller id box cid008 for 4 of our phone lines. Everything looked ok when we did the test (always testing from the same cell phone) and the number calling appeared. Now, we are realizing that the system is often displaying the wrong number. it appears to us that some of the time, the number that appears is actually the number of someone who recently called, not the person actually on the line. I called the installer, who was little help. Said he had never heard of that before and that there really was nothing programmatically that might cause this. In addition, one of the lines does not appear to show the called id number at all on our screen, which we may had just missed when he did the install. Any thoughts would be appreciated.

If caller info was working and now is not or is not displaying properly, then connect a printer or a pc to capture the smdr info. This will narrow the search. There are several areas to look at such grounding and the physical connections to the cid box. If your vendor is unwilling to troubleshoot this problem find another vendor.

Power down the phone system and the caller ID box. I had this happen once it was one caller behind and after I reset everything it started to work.