sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Line Released

Comdial FX II 480 port PBX, VMMI relase # 201, Supported feature set 18A. 2 T1 lines with 34 B channels.

Outgoing calls sometimes going to a fast busy. Digital phones sometimes read "Line Released". Time War. Telcom who provides the lines, say it's probably an issue with out switch. I know we are not using all of our lines, but some outgoing calls are dropping as if the lines are full. Any suggestions, or is there an error recording log in the VMMI (haven't found one) that I can look at?

Thanks,

Sean

The error logs are done via the phone. Have the dealer setup error logging. The logs will help to point the finger in the right direction.

I believe they can also be viewed via a terminal connection, instead of VMMI.

I talked to our vendor and they claimed not to have an error logging feature. Time Warner Telcom carries our lines and has tested out OK on their end. Any other ideas on how I can find out why lines are dropping?

Thanks for your help this far. I really appreciate your time.

tcbucky,

In cases where you have "some" calls dropping, there can possibly be a problem with one or more of your 34 B Channels. You mention that TWT has "tested OK" at their end.. I would recomend that you recontact TWT, requesting them to please check and confirm successful call processing for each B channel (they may need you to place test calls with them). Most cases where a bad B channel was the cause of some calls dropping, the caller would simply hear "nothing" after dialing their digits vs recieving fast busy/reorder tone.

Testing each B channel should help isolate the cause of some of the calls dropping.

Tell your vendor there is error logging. Hyperterminal in. Print system status logs including T1s.

Thanks fellas, I'll give that a shot and see what I get. I appreciate your help.