sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems MP5000- Impact Attendant.

When transferring a line call or a DID call to a virtual, we have it setup in the Interchange to go out to a cell. Works fine. If an internal station calls the front desk and wants to be transferred to one of the virtuals, it goes to the mailbox, but wants to take a message,instead of looking at the call transfer field and going to the cell phone. We would like it to no matter how the call comes in to the operator that when she transfers to the virtuals, it goes out to the cell.

The call transfer field that you're referring to is in voicemail, right? How would a live transferred call to a station follow the Transfer To field in voicemail? I suppose if the station automatically went to voicemail, you could write a translation for certain boxes to always Transfer, instead of using the Transfer Bypass, which a VM Xfr would normally follow. That's one way I can think of.

ex. 9725551212,,,,h But also has an entry in the trans. txt to a#7501#=7501. 7501 being one of the virtuals. This works great. But only on line calls and transfers.

Looks like the attendant should be using a XVM1 key instead of transfer to virtual ext. number.

It is being transferred to VM by Impact Attendant.

So they are being transferred to the voice mail box and not the virtual extension? Must have misunderstood your first post.

But in Impact Attendant, are you using the VM option, or the transfer option? In the suggestion I mentioned, you would need to use VM Xfr, as RBF said.

Yes, we are using the transfer to voice mail. A normal transfer won't transfer to the virtuals, it see them as offline and busy.

That is the 2nd issue. When transferring to a virtual, it rings busy and says offline. What's the point of having them other than hot desking? How can these be made so that we can transfer to them?

Check it out - THIS WORKS I have multiple extensions that get transferred off site. Setup your virtual extensions, create a CFOS button on the virtual stations,set COS as hot desking station, create a hot desk button on a phone, log in to the virtual extension, enable the CFOS button on the virtual extension, log off. The phone will stay in a CFOS state even if the phone is logged out of hot desk state.

Cheers... hope this helps,let's have lunch sometime.