|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
It seems some of our faxes are not being sent to the user because the switch sometimes does not send the right amount of DID digits. Is there a way to expand the duration of tones, and or the time between tones? We need 5 digits to the fax server and sometimes we get only 4 from the MP5000 even though we are set to 5 on the voice mail id field in DID translation.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
I've never been able to make Net satisFaxtion work reliably with the MP5000 without sending 7 digits. We have several sites that have no issues including our office but again all sites are using the 7 digits in the DID translation.
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
Are you saying sending 7 from the VM id field or all the way from the CO?
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
VM ID field in the translation table.
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
We can change that to 7. Wonder why they would'nt know that? It seems as if when it misses a digit it would be somewhere in the middle. For example, when expecting 07234, the digits captured on the faxback were 0734
|
|
|
|
|
Joined: May 2005
Posts: 951
Member
|
|
Member
Joined: May 2005
Posts: 951 |
Hi,
I had same problem. You can increase the dtmf tones and it will solve the problem.
Jim
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
Thanks Jim.The server has been running nicely lately. I check on it daily and no stuck messages for awhile.
|
|
|
|
|
Joined: Apr 2004
Posts: 731
Member
|
|
Member
Joined: Apr 2004
Posts: 731 |
WE had the same issue. I bet you are using a mainpine modem board. There is a know issue with this board. They ended up sending us a different board, I think it was a brook trout or a pearl board.
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
Yep. Just looked at the invoice. Mainpine it is.
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
Would the mainpaine be causing RNA's? Had a complaint of that today
|
|
|
|
Forums84
Topics94,515
Posts639,963
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)
![[Linked Image from home.columbus.rr.com]](http://home.columbus.rr.com/toddmiriam/animations/bulldog1.gif)