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#37670 09/19/07 03:41 PM
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ddoan1 Offline OP
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Hello all,

We just installed a new dx120 system and the problem we are having is you cant answer the phones till after the 4th or 5th ring?

Can anyone tell me what setting we might be missing in the programing?

Any help would be greatly appreciated.

GA
#37671 09/19/07 03:52 PM
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If you just had it installed I would suggest you call the dealer that installed it for you. That is what they are there for.

#37672 09/19/07 03:57 PM
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ddoan1 Offline OP
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We did the install.

if you try to answer before the 4th ring it says co line busy on the lcd after the 4th ring you can answer it fine.

Any help would be appreciated.

#37673 09/19/07 04:13 PM
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Sounds like you have your phones ringing a group and that you are answering with a phone that is not a member of that group. Then after the fourth ring it overflows to the group that includes that phone. How is your co ringing set?

#37674 09/19/07 04:15 PM
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Are you hearing ringing or just seeing the line appearance light when the call comes in. Have the lines been programmed to be answered by a UCD??

Where did you get this system?? Do you have the manual? Who did the initial programming? Have that person check out the C.O. Line ringing program.

How big of a system is this?? Under 4 lines--under 8 stations?? Do you have voice mail with it??

You might need some on-site help with this from a qualified technician. By default---extension 101 rings on all the lines. If it's not, at least, doing that---then there are some problems that may not be able to be solved on this forum. May need someone there to check things out.

#37675 09/19/07 04:34 PM
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ddoan1 Offline OP
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The system has 8 lines and 10 stations with voice mail.

I have CO. Line 800-808 going to UCD 7:416 in both day and evening, with the Predefined call foward no answer to 24:433

in UCD 7:416 I have in members 101-124 with the hunt method on all ring.

When a call comes in, it rings all phones in the UCD and if we pick up the phone it says CO line busy then after 4 rings if I hit the line button for the line that is ringing it will pick up and have no other problems.

#37676 09/19/07 04:44 PM
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PM Sent. Welcome to the board.

#37677 09/19/07 04:56 PM
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Telcom & JW, The trouble he's having is a known issue - I have offered him dealer level tech support.

Mark

#37678 09/19/07 05:24 PM
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ddoan1 Offline OP
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PM sent mark.


David

#37679 09/19/07 05:50 PM
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new firmware should fix that problem

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