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Joined: Mar 2006
Posts: 171
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Member
Joined: Mar 2006
Posts: 171 |
Customer has a mailbox that sometimes says it is full. COS is set to maximum 200 messages at 180 seconds per message. This morning MB had 33 messages and said it was full. Other mailboxes would still take messages. This afternoon MB had 21 messages and was still taking messages. VM had 500 available minutes. What factors determine when a mailbox is full?
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Joined: May 2007
Posts: 426
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Member
Joined: May 2007
Posts: 426 |
Try deleting the mailbox and reinstall
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
I'd do a message audit and database cleanup.
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Joined: Jan 2006
Posts: 30
Member
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Member
Joined: Jan 2006
Posts: 30 |
RBF sounds right. Also check the number of days to save old and new messages in the system setup menu (or is it cos?). Anyway, there are only 255 available message pointers or *slots* per mailbox to hold messages. Just because you delete a message doesn't mean it's gone or that *slot* is freed to take a new one until the "days to keep messages" expires.(just like cinderella, almost all vm processes that stuff at midnite).
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