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#37747 09/26/07 12:22 PM
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I installed an lcd phone in our phone room, and also hooked up an unused console box to it as well. I programmed everything simliar to the receptionist desk, and the console box has all system lines programmed into it.

When it was on the receptionist desk, it would tell you who was on a line by pressing a lit button. Now it just says "line unavailable".

Any way I can get this to work as it previously did on this phone? I'm assuming it has to do with what port the phone is on. For the console box I kept the same port as it was previously on.

Purpose for the phone is to monitor/test things when we have problems, and not have to run back and forth.


Mitel 3300Mxe running MCD 4.0, 5340 Phones
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#37748 09/26/07 12:25 PM
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The console must be prgrammed to be associated with the phone's station port in vmmi extension programming.

#37749 09/26/07 12:39 PM
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If you mean under the extension the phone is on - I did that. Phone is extension 114 (port 57), and console is extension 214. Under the station programming for the phone, I said "yes" to consoles installed, and entered 214 into the console list. It then provided the button map for it.

The phone does work with it to an extent - I can pick an unused line button and the phone will give me a dialtone on that line, but picking used lines just shows "unavailable" instead of "busy w/joe schmoe".

I even tried setting prime type to none and that didn't help.


Mitel 3300Mxe running MCD 4.0, 5340 Phones
#37750 09/26/07 01:58 PM
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That's a COS item. Your test phone must be in a different COS than the other phone was. Compare the two and you'll see which item, if it doesn't jump out and bite you before that.

Justin

#37751 09/26/07 02:23 PM
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You hit the nail on the head! I knew it had to be COS related but couldn't find the "day cos" option (I did see night cos). Of course, it was the very top option - why they split them up is beyond me.

Anyways, yes I did change the day and night cos to match the receptionist desk and that fixed it. THANKS!!


Mitel 3300Mxe running MCD 4.0, 5340 Phones
#37752 09/26/07 05:54 PM
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why they split them up is beyond me.

One reason for the Day and Night COS is to have the phones in an office restricted when the office is closed and the cleaning personnel are in there.

#37753 09/27/07 02:47 PM
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Oh that part I understand, but I meant why day, night, and remote cos are split up 15 options apart in VMMI instead of all right next to each other.


Mitel 3300Mxe running MCD 4.0, 5340 Phones

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