sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Station Direct Ringing Problem

DXP Plus 16A

I have a station that was set to have a line directly ring to the station. It has worked forever and now when someone calls the number, it goes directly to VM. I checked some settings from a backup a made when it was working and everything checks out. What else can I look at to determine the cause? I can provide more info I just don't know what is needed.

TIA!!

-Rich

Is that the only set that the line rings on? If it isn't look at the other sets..if a ringing set is unplugged and cfw to voicemail is turned on the voice mail will answer.

This is the only set that the line rings on, yes. Could it still be a cfw prob on the set?

Just for S&G, I reset the system and it seems to be working now. I should have done that first I guess but I hate doing that in the middle of the business day but what else are you gonna do.

I am still curious to know what could have caused it.

Thanks.

the user could have had their ringer turned all the way down to off, if "allow ringer off" was set in programing, maybe a reset would set the ringer back to where it was when the database was saved, I don't know for sure. Otherwise it's what I call the "Gates Gremlin" which is "see, all systems have to be rebooted once in awhile!"
Mark

DND invoked on a set with cfw busy to vmail would do that also.

Ringer off was set to NO in programming. Single line phone with no LCD so user would have had to be lucky to set DND. Could happen I guess. Have to check cfw to vmail. When i called it rang once and then straght to vmail so that sounds like a very valid reason. The reset would have reset the DND.

Thanks guys.

yes if you did a reset. I thought you might have reloaded a prior saved database.

I did not reload a saved db, I just loaded it into another instance of VMMI to check settings against what was currently set.

I didn't think a reset or power-cycle would reset DND. That doesn't seem right. DND status should be non-volatile.

Justin