sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Transfer to voicemail - disable station ring (DX120/CORPOFFDX)

DX-120 and Corporate office DX Flash - Have a customer that - when they have a client in their office, they want their phone to be totally silent, but there is a darn double short ring on all TXFR to VMAIL calls... Is there any way to disable this???

We have turned the speaker/ringer volume all the way down/off: incoming CO and ICM calls get turned off, but you still get the 2 short rings on txfr to vmail.

Also tried DND and CALL FWD... same result.

Thanks in advance!

No. This is controlled by the software in the switch and not the voice mail. I'm not aware of any release on the DX-120 that didn't do this.

I don't have one here to test it on, but can you change Voicemail Monitor timer to 0? of course this is a system-wide setting, so if it worked you would basically be eliminating the Listen/Pickup feature for all users.

Nevermind. I just looked in PCDBA. The lowest setting is the default setting: 10 seconds.

Justin

Is the voice mail auto attendant transfering the calls? If I remember correctly, if you set the mailbox to not transfer calls to the phone, calls transferred by voice mail will go staight to the mailbox without the double ring. I believe this will work with the transfer type setting or the mailbox call transfer menu option. Of course, you lose the listen/pickup feature for that phone.

If a person is transferring the calls, this will have no effect on the double ring. (Well, they could transfer the caller to the main greeting and then the caller could dial the extension from the greeting. . .)

yes, in MB options for that box (3 on the box menu) press 4 for the call transfer feature, press star to change it, when it says "calls are being transferred to, voicemail"
you should lose the ring. When you want it back go in and press start again and it will voice "Calls are being transferred to XXX" (xxx = extension number) I think this is what you are looking for.

Yeah, I have tried every combination of the above suggestions plus some... the calls are being transferred from another extension (receptionist). While in the call, she is pressing the voicemail button, then the button of the extension to which the call is to be transferred to voicemail... in EVERY case, the phone gives 2 short rings. I suppose I will have to suggest that if the person at X extension wants their phone to be totally silent while they are with clients, they will have to unplug it or put them a toggle switch on the wall to do so!!! The only other option would be to do something like what Dimension suggested - sending the caller to a Routing Box, and letting them choose the user's mailbox from there, but I have not tested this option.

if calls are transferred by the receptionist why not just tell her not to transfer to him when his phone is in DND ? Put his messages in a phantom mailbox then move them to his MB when he's not in DND mode.

Or always send to a phantom or different mailbox, that then is set to auto-forward messages to his actual mailbox.

Justin

Having the receptionist send the caller to another mailbox is very good idea (less work on the caller than my suggestion). If you use a phantom mailbox, it should be within the extension number range (1xx) so the receptionist can transfer the caller to the mailbox.

I would still set his extension mailbox to not transfer calls just in case someone is transferred by the voice mail auto attendant.

Not a good option. If you transfer a call to a set that is unplugged the call will never go to that set's mailbox.

--Bill.