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Comdial Office Lite Voicemail #39495 07/21/08 07:24 AM
Joined: Jul 2008 Posts: 3 Illinois Surplus One Member
Surplus One Member Joined: Jul 2008 Posts: 3 Illinois	Hi all, Recently we had a power surge due to the weather. Our COMDIAL SMALL OFFICE LITE voicemail will not work correctly now. When customers call and no one picks up, the system just says goodbye and hangs up. What are we to do? Bennie12

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Re: Comdial Office Lite Voicemail #39496 07/21/08 07:49 AM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog Member
JWRacedog Member Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	Welcome to the board!! Do you have a UPS on the sysgtem? Did you try a reset?? Where are you in Illinois?? Rockford VoIP

Re: Comdial Office Lite Voicemail #39497 07/22/08 08:35 AM
Joined: Jul 2008 Posts: 3 Illinois Surplus One Member
Surplus One Member Joined: Jul 2008 Posts: 3 Illinois	We did reset the system with no luck . We are in Mt Prospect. We have comdial impact phones and when you hit voicemail it says no such station on the lcd.

Re: Comdial Office Lite Voicemail #39498 07/23/08 12:39 PM
Joined: Jun 2008 Posts: 43 Central Jersey BeConnected Member
BeConnected Member Joined: Jun 2008 Posts: 43 Central Jersey	Does Vmail appear on the display?

Re: Comdial Office Lite Voicemail #39499 07/28/08 07:48 AM
Joined: Jul 2008 Posts: 3 Illinois Surplus One Member
Surplus One Member Joined: Jul 2008 Posts: 3 Illinois	Yes, it does.

Re: Comdial Office Lite Voicemail #39500 07/29/08 02:06 AM
Joined: Jan 2005 Posts: 88 Mansfield, Ohio Steve C Member
Steve C Member Joined: Jan 2005 Posts: 88 Mansfield, Ohio	what type of phone system do you have (DSU, DXP, FXII)?

Re: Comdial Office Lite Voicemail #39501 07/30/08 06:35 PM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	It sounds to me like the initial box (routing box) has been deleted. Check your line programming in voicemail to determine which box it should be, recreate the box, and then record the greeting for the box. Or change the box to be used, in the line programming on voicemail. Justin