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Joined: Jul 2008
Posts: 3
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Hi all,
Recently we had a power surge due to the weather. Our COMDIAL SMALL OFFICE LITE voicemail will not work correctly now. When customers call and no one picks up, the system just says goodbye and hangs up. What are we to do?
Bennie12
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Joined: Mar 2001
Posts: 3,268
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Joined: Mar 2001
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Welcome to the board!! Do you have a UPS on the sysgtem? Did you try a reset?? Where are you in Illinois?? 
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Joined: Jul 2008
Posts: 3
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We did reset the system with no luck  . We are in Mt Prospect. We have comdial impact phones and when you hit voicemail it says no such station on the lcd.
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Joined: Jun 2008
Posts: 43
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Joined: Jun 2008
Posts: 43 |
Does Vmail appear on the display?
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Joined: Jul 2008
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Joined: Jan 2005
Posts: 88
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Joined: Jan 2005
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what type of phone system do you have (DSU, DXP, FXII)?
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
It sounds to me like the initial box (routing box) has been deleted. Check your line programming in voicemail to determine which box it should be, recreate the box, and then record the greeting for the box. Or change the box to be used, in the line programming on voicemail.
Justin
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