atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial dx80 UCD problem

Hi guy's ..Excellent Site !
I have a customer that has a DX80 with the voice mail answering , going to a routing box
( 800 )....when pressing the digit 1 ,I have it going to a UCD group ( 432 ) which has 4 members in a LINIER hunt ...If the first phone ( 101 ) is idle it won't advance and just goes to VM , if it's in use, it will ring the 2nd phone and then Dead end back to the first without advancing to phones 3 and 4 ...
I have the UCD group set up according to the manual with NO overflows and a final re-route back to EXT 101 where they want it to end up in VM ...am I missing some sort of Timing parameter ?...Thanks so much for any idea's
jimy

I've never used the linear parameter I always use the ring all choice but I have an idea for you.
first remove the CF no ans. to 433 from the extension 101 (you might need to remove it from all in the group), then set first overflow to a new hunt group with just 101 in it and have that hunt re-rout to 433. Set group 432 to reroute to the new group. If the linear hunt works it should follow through the extensions to the new group return to 101 and land in the 101 box. I'm not sure about this but that's what I would try.

I think the CF no Answer is screwing you up and rerouting to 101 won't get you the 101 mailbox, rerouting from 101 to 433 the VM will see it coming back and send it to VM. If you could live with all ring this would be an easy set up to do.

Also you might be able to use an agent log in log out arrangement.

I think linear ring should be used; like in a ucd grp. also the stations in the grp should have a make bsy key to force forwarding to the next ext. in the grp. there should also be a primary ext so that the grp cannot be totaly busied out, but go the vm of that ext. just some thoughts.

That's the agent log in log out I mentioned. If it's a small group I don't think linear makes any sense but that is just an opinion. And in a larger group distributed is better. If your in a bull pen call group with 4 or less I prefer, ring all and they answer it or find another job.

A UCD group will not follow a station's forward to voicemail. However, you mentioned that the Reroute is set to go to 101. That releases the call to 101, and then it would follow the station's forwarding. The timing in the UCD group must be such that it doesn't have time to advance to the other members before it goes to the Reroute. Add up the Overflow 1 timer and Overflow 2 timer. That's how long before it goes to Reroute. Look at your advance timer (timer between each member). If your Overflow 1 + Overflow 2 is a total of 20 seconds, and your advance timer is 10 seconds, you're only going to ring the first 2 members before hitting the Reroute.

Linear or Distributed, it's still going to follow these same rules. The difference between those options is simply which extension it starts with.

Justin

Fantastic advice from all..
What I did to make it work...
create UCD group 23 ( ext 432 )
members 4...put in order of hunting 101,103,107,104 ( end back at 101 VM )
Linier HUNT
Station FORWARDING set to 12 ( 3 rings )
OVERFLOW 1 set to 40
OVERFLOW dest....0
OVERFLOW 2 set to 0
OVERFLOW dest.... 0

REROUTE set to ext. 101 where it ends up in VM if no one answers..
Works perfectly...
Thanks !
jimy

Thanks for coming back, jimy. Nice to see that someone has found an application for that and has made it work!!

Almost all of the DX80/DX120s that I've installed, have UCDs somewhere--all are "All Ring". The biggest group I have is a system with 12 members in two UCDs. The members are spread throughout a building--I've tried to get "Linear" to work, but gave up many years ago. The theory is, when I set these up this way is---whenever your phone rings--pick it up if you can---if you're busy with something and don't want to pick up calls--then shut your ringer to "0". So far (about 6/7 years), it's worked fine.