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Joined: Mar 2005
Posts: 41
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Having a problem with Key Voice mail, when anwered, the voice mail starts at directory 9998, "enter the first three digit of the last name" - insteed of box 800 - "Good Morning welcome to xyz company" Any help would be great.
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Joined: Oct 2001
Posts: 6,160
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monitor the line on a call in, sounds like the VM is hearing a * (star) and going to the directory prompt. Also watch the screen while a call comes in and see if it answers with 800 then goes right to the directory.
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Joined: Mar 2005
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Mark, VM is answering with 9998 after it goes through this prompt, it goes to 800
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Joined: Oct 2001
Posts: 6,160
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Do you use the directory function? I don't know why it's doing what you say, but if you don't use it, you could rename the file extension to .old then there would be silence when it tried to play the file. The manual shows all the file names and descriptions. I had some old hard drive systems that would say "that is not a valid extension" then go to 800 so I did just what I listed above and all has been fine. Only good if you don't use the directory though. I have to think it's hearing some garbage that it thinks is a que to play that prompt.
Mark
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Joined: Mar 2005
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Is there any type of filters to put inline, to get ride of the noise? The system was working fine for a very long time.
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Did the site change lines or line types?
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Joined: Mar 2005
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No the only thing that changed was we went to auto attendant, previously we had a receptionist answering the incoming calls.
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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
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Forget the filters and such. There has to be a stray digit coming in. Run a trace and see what the voicemail is "hearing". It's either going to be a misplaced or incorrect entry in the translation file, or a digit coming from the switch that's causing this to happen. Either way, the trace will allow you to see where it's coming from. If it's coming from the switch, and if it's there for a reason, you should be able to translate to accomodate it.
What kind of phone system is the voicemail attached to?
Justin
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