sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems DX80 Routing box problem

I have set up multiple levels of Call routing branching of of Box 800. In 800 0 works and no digit works (Tranfers to an extension) on sub menus the no digit is set to go to an extension but all I get is the system saying good bye and hanging up. I'm doing changes to the routing menu via admin mailbox. I have confirmed multiple times that the 0 destination and the no digit destination is in there. Zero works but no digit dialed will get the recording and a hang up.
Can someone give me the trick here? What am I missing?

Do you have the "Route calls based on digit dialed" enabled?

Isn't there also a "When digit received, wait for more digits"? This would be if you were doing more than single-digit dialing.

Justin

I set all of the submenus up via telephone remotely. I will be going to the site Monday to hook up a laptop. I'm thinking that the default routing group is probably set up wrong so nothing I can do from here will help.
Thanks for the good ideas.
I'll let you know what it was.

Although the telephone admin clearly said no digit transfer to ext 104 the Routing group SCREEN said hangup and the extension 104 was in the proper box, a simple change if you're looking at it but would not change via telephone admin.
Problem solved.