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Joined: Dec 2009
Posts: 13
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Joined: Dec 2009
Posts: 13 |
Vertical Edge 100 12 Button Phone
MP5000 System
When I get a call, I am not notified that there is someone calling in. They just go straight to voice mail.
Anyone have any ideas on how to change that?
I have been through 2 online PDFs and neither answer my question.
I know nothing about phone systems. Please be nice, because this is part of my job.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Can you be intercommed from another station? Is your ringer turned off? Your set could be in DND. If the calls can't get through from an auto attendant your mailbox may be set to no trnasfer or have the transfer options changed to go somewhere other than your extension.
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Joined: Dec 2009
Posts: 13
Member
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Member
Joined: Dec 2009
Posts: 13 |
Yes I can be intercommed. No the ringer is not off. No its not on DND.
Well, I get no option to answer the phone. I just know someone called because my voice mail light will come on.
I know nothing about phone systems. Please be nice, because this is part of my job.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Check your voicemail box transfer status. It's probably no transfer instead of blind.
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Joined: Dec 2009
Posts: 13
Member
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Member
Joined: Dec 2009
Posts: 13 |
OK so I changed this status. It didn't make any difference. Both ways it just goes directly to voice mail.
I know nothing about phone systems. Please be nice, because this is part of my job.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
So a person call dial station to staion and you can receive the call but an external call goes straight to voicemail? Or is it a transfereed call from an operator or auto attendant?
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Joined: Dec 2009
Posts: 13
Member
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Member
Joined: Dec 2009
Posts: 13 |
Internally they can do station to station. Yes, an external call goes right to voicemail BUT is it from an auto attendant
I know nothing about phone systems. Please be nice, because this is part of my job.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Check that the "transfer to" field is set to X and the transfer type is blind. If that is correct open your mailbox and listen to your transfer options under Menu 3 Options.
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Hi,
I think you missed that he is saying when he is on another call the second call goes direct to voicemail. You are going to have to log into vmmi and change programming on your extension. You will need a tech to do this. Call whoever maintains your system. Hope this helps
Jim Hoey
SST Communications
631 956 0100
Long Island, New York
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: May 2005
Posts: 951
Member
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Joined: May 2005
Posts: 951 |
My bad he did not say he was on the phone. You are riight Rather be I thought he was already on call.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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