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#421822 01/04/04 12:23 PM
Joined: May 2003
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Been to the iDCS 500 class, but they did not cover this particular feature very good. I have a Compact DCS I am setting up for a Real Estate office,. The owner/broker would like to monitor the incomming calls to be sure the clients are getting quality service from the agents.....question is this....

I have 14 phones on the system, I want to be able to monitor a conversation that is taking place...I know the barge feature is used for this, and I have programmed a button for this on the Owner/Brokers phones...I have also modified the COS to reflect a NON-SECURE mode on all the phones, yet still does not work....Any ideas?

Thanks!

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#421823 01/04/04 02:18 PM
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pvj Offline
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Have you set up MMC 206? This allows the barge in type,none, with tone,without tone.

[This message has been edited by pvj (edited January 04, 2004).]

#421824 01/04/04 03:32 PM
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I had that set "Without tone", but still did not work......

#421825 01/05/04 02:33 AM
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pvj Offline
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OK have you set the stations up with the cos in MMC 301 that you modified in MMC 701 to allow the secure no feature?

#421826 01/05/04 04:20 PM
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I have figured out what I was doing wrong....you must dial the extension wait for the busy tone THEN press the Barge key!


Thanks for all the help!

#421827 01/06/04 03:17 AM
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pvj Offline
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Yes that would do it!
Glad you got it working.


Moderated by  nameless, pvj 

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