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Joined: May 2003
Posts: 14
Member
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Member
Joined: May 2003
Posts: 14 |
Been to the iDCS 500 class, but they did not cover this particular feature very good. I have a Compact DCS I am setting up for a Real Estate office,. The owner/broker would like to monitor the incomming calls to be sure the clients are getting quality service from the agents.....question is this....
I have 14 phones on the system, I want to be able to monitor a conversation that is taking place...I know the barge feature is used for this, and I have programmed a button for this on the Owner/Brokers phones...I have also modified the COS to reflect a NON-SECURE mode on all the phones, yet still does not work....Any ideas?
Thanks!
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Have you set up MMC 206? This allows the barge in type,none, with tone,without tone.
[This message has been edited by pvj (edited January 04, 2004).]
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Joined: May 2003
Posts: 14
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Member
Joined: May 2003
Posts: 14 |
I had that set "Without tone", but still did not work......
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
OK have you set the stations up with the cos in MMC 301 that you modified in MMC 701 to allow the secure no feature?
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Joined: May 2003
Posts: 14
Member
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Member
Joined: May 2003
Posts: 14 |
I have figured out what I was doing wrong....you must dial the extension wait for the busy tone THEN press the Barge key!
Thanks for all the help!
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Yes that would do it!
Glad you got it working.
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