|
|
|
|
Joined: Dec 2004
Posts: 56
Member
|
|
Member
Joined: Dec 2004
Posts: 56 |
I rescentley had a call from a customer that said there messages didn't show up till the next day on a cadence. This doesn't happen all of the time, only once or twice every two weeks. I can't duplicate the problem but the customer is very upset. I have deleted the mailbox and rebuilt it. So far this is happening on two extensions. Any ideas on what could be causing this ?
\
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Tough one,a technicians nightmare when it only occurs that often.I honestly don't know where to start troubleshooting this one.Have you tried tech support at all?
|
|
|
|
|
Joined: Oct 2002
Posts: 597
Member
|
|
Member
Joined: Oct 2002
Posts: 597 |
Afterhour messages? Personal mailboxes?
|
|
|
|
|
Joined: Dec 2004
Posts: 56
Member
|
|
Member
Joined: Dec 2004
Posts: 56 |
It happens during the business day on two personal mailboxes. Tech support had me delete the mailboxes and recreate them however I am still having the problem. Just curious if anybody else had run into this type of problem.
\
|
|
|
|
|
Joined: Oct 2002
Posts: 597
Member
|
|
Member
Joined: Oct 2002
Posts: 597 |
Could a message from another mailbox be forwarded to the two problem mailboxes? I would check all mailbox programming? Seems like I recall having a similar issue.
|
|
|
|
Forums84
Topics94,529
Posts640,025
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (pvj),
384
guests, and
49
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
