Business Phone Systems

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Joined: Dec 2004
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I rescentley had a call from a customer that said there messages didn't show up till the next day on a cadence. This doesn't happen all of the time, only once or twice every two weeks. I can't duplicate the problem but the customer is very upset. I have deleted the mailbox and rebuilt it. So far this is happening on two extensions. Any ideas on what could be causing this ?


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pvj Offline
Moderator-Executone-Isoetec, Samsung
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Tough one,a technicians nightmare when it only occurs that often.I honestly don't know where to start troubleshooting this one.Have you tried tech support at all?

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Afterhour messages? Personal mailboxes?

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It happens during the business day on two personal mailboxes. Tech support had me delete the mailboxes and recreate them however I am still having the problem. Just curious if anybody else had run into this type of problem.


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Joined: Oct 2002
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Could a message from another mailbox be forwarded to the two problem mailboxes? I would check all mailbox programming? Seems like I recall having a similar issue.


Moderated by  nameless, pvj 

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