sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Inbound routing based on number dialed with Analog trunks?

Hello.

I have a question about routing inbound calls.

Right now 1 have a PRI and 20 DID numbers. I am able to route these 20 numbers to 20 different departments.

If one of these numbers gets 15 calls at once, it will use 15 trunks. As soon as the calls are finish, the 15 trunks go back into the group of 23 and are available for someone else to use.

Is there a way I can accomplish the name task with analog trunks coming into the system?

I know about MMC 406 which will let you assign a physical trunk to only ring at 1 location. However this is foolish because that trunk is now permanently tied up on that 1 department and is not available if someone else needs it and its limited to only dealing with 1 simultaneous phone call. If 15 people call the number, only 1 person will get through and 14 will get busy signals.

Is there a way to route a call based on the number dial and not the physical trunk when dealing with analog trunks?

Please let me know.

Thanks for your help.

The main purpose of DID's is to solve the problem you just described. With analog trunks you have to have lines in rotary with a pilot number. For instance you could have two copper lines and only give out one number, if the first line is busy the call will come in on the second line. If you have 15 departments, you would probably be better off selling them a system that can handle DID's. The saving's in local service alone will justify the cost.

Yes I Agree 100% that the DID system with PRI is the way to go.

However, I was looking at new VOIP product from XO communication which seem like vonage on steroids for business. However, I believe they deliver the trunks in the form of analog trunks in the phone room instead of a direct PRI line.

The DID situation can only happen if you have a T1 or PRI line going directly into the phone system via TEPRI Card right?

So the best that can be done in an analog input is assign a local number to a trunk or group of trunks and routing the actual trunks to a location.

I don't suppose there is any type of equipment that functions in converting input of analog trunks into a T1 or PRI output. I suppose that would basically be the exact opposite of a chanel bank.

I am basically trying to find how I would route the calls to different numbers like I currently do with DID but I guess its not possible.

There is no way to signal the phone system with the analog trunk to route the call to a department huh?

There is an analog DID card that worked on the DCS. I believe that it works for the 500 as well, but I am not 100 % sure. That would be the only alternative to the TEPRI or T1 card.

Thank you for the suggestion.

I thought the analog DID card was actually not for analog trunks.

Someone from multitech explained to me that an Analog DID is a unique trunk that has reverse battery or something. He said that analog DID is not the same thing as POTS. I don't really know for sure but I will try to look into it.

Maybe we should start another post about analog DID to see if anyone has any experience with it.

Thanks for your help.