DX-80 issues ?|Sundance Business VOIP Telephone Help

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DX-80 issues ? #42381 05/23/10 04:28 AM
Joined: Jun 2009 Posts: 16 detroit jimy OP Member
OP jimy Member Joined: Jun 2009 Posts: 16 detroit	Hi guys ! I have a couple DX-80 questions ...first , The customer wants no HOLD recall ..I went to Timing and set it to " 0 " which is supposed to deactivate the HOLD recall..it doesn't seem to work..it still recalls...any suggestions ?.. Second...Caller ID is activated on all lines from the CO...an Incoming line on a Idle phone shows caller ID , but if a second call comes in while someone is on the first , it just shows the CO-group , the customer would like all incoming calls to show ID as they come in...I can't find any prompts to allow this... any suggestions would be welcome ! as always ! Thanks jimmy the phone guy

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Re: DX-80 issues ? #42382 05/23/10 05:43 AM
Joined: Jan 2002 Posts: 2,328 Harlingen, TX jwooten Moderator-Comdial
jwooten Moderator-Comdial Joined: Jan 2002 Posts: 2,328 Harlingen, TX	Was it a hold recall or a hold reminder? Have to think about the cid issue!

Re: DX-80 issues ? #42383 05/23/10 06:28 AM
Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA	Jimmy, regarding the Caller ID issue, have you confirmed that you definitely have CID on the second line? When all lines are idle and a call comes in on Line 2, do you see CID? Justin

Re: DX-80 issues ? #42384 05/23/10 11:08 PM
Joined: Jun 2009 Posts: 16 detroit jimy OP Member
OP jimy Member Joined: Jun 2009 Posts: 16 detroit	The Caller ID works on all lines ..but only appears on an Idle phone ...when someone is on a phone and a second call comes in ...it just shows the incoming CO group , not the Caller ID....?...I can't find anything in the Manual to allow ...?

Re: DX-80 issues ? #42385 05/24/10 10:32 AM
Joined: Oct 2001 Posts: 6,160 Gap, Pa. USA Mark K. Member
Mark K. Member Joined: Oct 2001 Posts: 6,160 Gap, Pa. USA	It doesn't show multiple caller ID's. The phone must be programmed to ring to get any caller ID but once the set is in use it will display the current call and timing, but not a new call. The hold thing is your reminder setting. Default is 30 secs. I change it to 60 and set recall to 0 like you did. Reliable Telephone Service

Re: DX-80 issues ? #42386 05/25/10 01:23 AM
Joined: Jun 2009 Posts: 16 detroit jimy OP Member
OP jimy Member Joined: Jun 2009 Posts: 16 detroit	Fantastic ! Thanks all jimy

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