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Joined: Sep 2004
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We offer that and a better MAC rate for our Maint customers.
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Joined: Sep 2004
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<font face="Verdana, Arial" size="2">Originally posted by BrianS: Ok- Let me explain. A post warranty service contract (AKA Maintenance plan) covers parts and labor should something break, after the original warranty is over. Many firm, like mine, add extra benefits to our plan, like free training, free programming, and priority dispatch. Any additions, including moves, changes, wiring, and extra equipment, is billable. Hope that clears things up.
I would be angry if anyone I have consulted or taught would ever go out with the intent to rip an uneducated customer off. The object here is to provide a good plan for the customer, sell it when they are in the buying mode, and collect a monthly residual payment to be there for them. Sort of like my health insurance. I pay every month whether I use it or not, but it is nice to have when I do need it.
I have spoken as a paid consultant on this subject for NEC, Winn, several distributors, and NATD. I have also done several private seminars on this subject. The only uneducated ones in this discussion is not the customers but rather, the interconnects who don't offer plans. If anyone wants info on a manual called "How to Turn your Interconnect Into A CASH COW." Please email me your fax number to [email protected] and I will fax you a 2 page flyer.
Rest assured, you can have a plan where you make a ton of profit and still be a good value to your customers... and they will want it! I can tell you how to strike this balance... (I did a little above). Brian</font> I think that's as clear cut as it gets. Everyone hates insurance and hate it even more when they need it and don't have it. I really don't mind either way IMHO. Maint contracts you have to be there..non maint..well, when you can get to it in your schedule. I know it sounds harsh but this is a service industry and phones are as critical as it gets. [This message has been edited by Coral Tech (edited February 15, 2005).]
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Joined: Jul 2004
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The sample contrat is also missing an acceleration clause. for those of you that do not know what this means... I will explain...
My contracts are 3 year agrrements with an automatic 1 year renewal after the intial term.
The acceleration clause states if a customer does pay you after 30 days of receipt of the invoice, the entire contract no becomes due.
Walter
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Joined: Oct 2002
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In some markets different things will work (e.g. accelaration clauses in metro markets). That is a great idea... in some rural markets where deals are sometimes done with a handshake and no written contract (if you can believe it) this may be viewed as a little strong armed. In my seminars I teach other interconnect owners to design a customer centered plan that fits the business climate they operate in. Thanks for this tip. Brian
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Joined: Mar 2005
Posts: 48
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Hi Brian. I would really appreciate it if you can email me a sample copy of your maintenance contract to [email protected] Thanks in advance. ------------------ https://www.cablemaster.com.sg
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