sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Why can't CID Name and Number shown at the same time?

Hello.

I have kind of a simple question here.

Why can't CID Name and Number shown at the same time like it is on all the other phones systems?

Why does the end user have to dedicate one of their buttons for an "NND" key in order to see the name or number on an incoming call?

How come they don't both name and number showing both at the same time? They can have the phone number of the top line and the name of the botton line on the LCD.

Is the Samsung system still running on a software that was develop before CALLER ID had name associated with the number, so its not all part of 1 screen or was it because they are working off software that was originally designed for a phone with a small 1-line LCD display?

I just admit that the CID display is a little bit quirky and I don't understand why its setup this way? Does anyone else think so also?

Thanks.

Its probably the only complaint you could have about the call display and I really can't answer why they don't display both at once.Te only reason I can see is they also want to display the group number the trunk is ringing into which can be usefull to some,others would prefer the entire call display info.
Jim are you a user or installer?If you are a dealer,make the suggestion to Samsung to me they could make it an option in software to enable that feature.

I have always wondered that as well. It can be very annoying and some customers have gotten upset when we get to that point and they can't have both like their old analog system used to be able to do.

You are 100% right, that does make people mad if they are spending a lot of money to upgrade their phone system with a new Samsung system only to find out that the Samsung is less advanced in terms of the Caller ID display separating into 2 parts.

It really should be an option to allow a setup on both Caller ID name and number.

Do you think that one of you guys can suggest this to Samsung to at least find out the reasoning behind the philosophy of “we can either show your CID name or CID number but not both at the same time”?

It’s a competitive market with phone systems and manufacturers are always trying to build better phone systems than the competition. This lack of being able to view both at the same time does in fact get the end user very upset and without much benefit.

I think that most people care more about the name and number of the person calling then they do about the trunk number they are calling on.

I think the first screen should be Name and number and the second screen should have trunk and date, etc. Honestly, people want to know all the information about the caller they can get on the same LCD screen without having to scroll.

I think just about every single end user with caller ID was been like " Huh, I can only see the number but where is the name???" or vise versa.

This really needs to be corrected and I think its probably a very simple correction that would positively effect pretty much everyone.

Please let me know what Samsung think about this.

Thanks.

Everyone is mad when they find they see this.

Pretty much every phone system on the market shows caller ID as both Name and number on the same screen.

Many employees at the company do not understand that you much press the NND key in order to scroll to other screens. So its like if they get a call from a person, they will mostly likely only be able to view 1 piece of the caller ID information.

Its like you have to explain over and over again. You can either show Caller ID name or caller ID number. Samsung does not like for you to have FULL caller ID on 1 screen!

The reaction is always someone like " but the old system has both piece of caller ID on 1 screen" or " that’s strange, my phone at home show them both at the same time"

When you are telling people that the Samsung has all the same features of Avaya but they do stupid little things wrong like this. It does not help.

There need to at very least be an option to have Caller ID name and number at the same time.

Samsung has a policy that spending money is not a good idea. Changing software costs money. They always use the lowest bidder when they have to change software and that is why they have so many revisions.

You would get more accomplished by putting rocks in your shoes and going on a five mile hike than suggesting anything to Samsung that costs money.

Generally the stuff works almost forever because it is all made by robots. If only the management was as smart as the robots

Comments that I consider bordering on racial will be removed.Please feel free to add your comments/views without that.

Samsung is one of the largest companies and I think the software change is very minor to do this.

If it required new hardware then now your talking about a big complicate job however to change a SQL command in microsoft access to retrieve slightly different information (ie. Name and number), would be something that a beginning high school student could do.

The other phones systems on the market show both caller ID name and number in the name screen. I am sure they are also very cheap management but manage to get the job done.

I know from dealing with IT people that they often completely screw up on the programming side but always try to argue that it does not need to be changed.

Do you think Samsung might release a fix in the next software patch? I am sure they can see how bizarre the CID information not displaying one 1 screen is especially when your dealing with a LCD screen big enough to fix both pieces of information (since its 2 lines)

Thanks.

Ok lets consider something, You have two lines of display and you want the use of this feature.

which matters more seeing both lines of caller id or having the ability to press a soft key (needs visual) and calling that missed call back or being able to tap another key and save that number/name?

The lower line of display is intuitive eg your on a call and it gives you features at your fingertips that are related to it or the cid, or would you rather assign a key to use these features, this is available to you because of the lower line and the systems ability to understand what you might need to do.

I would like to see all of the cid at once as well but I also understand the demand for more features without using keys and cid is at the bottom of the list. Instead of asking why they did it this way or complaining about there software or if they are out dated why not consider the fact that they do very extensive research on what end users want and how to get it to them. If they gave us the whole cid what would we be loosing? (buttons for features) and we already complain about the lack of buttons dont we?

just a little input before someone pops a cork-- does nortel do it better? or avaya?? or ??? and what is lost when they do it? :confused:

just my two cents

I understand what you are saying Wayne. But that is when the call has been answered and the person is currently talking. We are talking about when the phones are ringing to show the two lines of CID information. After you answer the phone it can go to one line.

CID is the single most important piece of information that end user wants.

When dealing with a company with several T1 lines and many calls, you really want to know who is calling you more than the trunk number the call came in on.

The end user does not care about which trunk the call came in on. Most of them don't even know what the trunk number means.

They would much rather have it show the name of the person calling instead of seeing the call came in on trunk " 731".

Why not have an option to display both at the same time or display only 1. Let the user decide? So the people who want to see FULL deluxe caller ID(and paid for it) can actually get their money's worth and view the full caller ID on the 2 line LCD display. So it should say " Name only, Number only and Both"

I mean there is a reason all the other systems of the world show both at the same time. I kind of have the feeling that this was a mistake the slipped through the cracks and never got corrected? Sadly, many times programmers don't understand how the program is used when they make something. I'm not sure if anyone has had this experience with programmers before?

As pointed out before, the "store number" and all the other features only shown AFTER the call is picked up. We are talking about what the end user sees before the call is picked up. I'm willing to bet that at least 97% of end users want to see both at the same time from what I've experienced. Its just common sense.