where do I get PCMMC and what else do I need to program my DCSII?

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Re: where do I get PCMMC and what else do I need to program my DCSII? #424279 10/24/05 02:59 AM
Joined: Oct 2005 Posts: 5 Scotland Microman Member
Microman Member Joined: Oct 2005 Posts: 5 Scotland	Thanks everyone, maybe I should tell you what I want to do and you can explain the best method. When a caller hears our annoucements they press 1 2 or 3 and this is routed to an extension. I want to be able to change where option 3 takes the caller to. I can change the message but not the routing and I don't want to be rejigging the message too often. At the moment I have 7 buttons routed to specific extensions but as the business changes we may want extensions not currently mapped to be routed from a button. Our local dealer is charging $175 an hour and taking two hours to do this. I think we should be able to do this work without any additional charges. Tom

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Re: where do I get PCMMC and what else do I need to program my DCSII? #424280 10/24/05 08:57 AM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	Microman, Is it a auto attendant card or a voicemail card thats handling the incoming calls? Maybe you could tell us which card you are working with and we'll try to help.Theres absolutely no way it should take someone 2 hours to do that.

Re: where do I get PCMMC and what else do I need to program my DCSII? #424281 10/24/05 10:57 AM
Joined: Oct 2005 Posts: 5 Scotland Microman Member
Microman Member Joined: Oct 2005 Posts: 5 Scotland	I think its an auto attendant, I am still trying to figure out if I can talk to the system via an RJ45 socket. In the next couple of days I should have timer to get some more info from the side of the box. Tom

Re: where do I get PCMMC and what else do I need to program my DCSII? #424282 10/24/05 11:53 AM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	Tom, If you can give us a list of what cards are in the system and we'll go from there. By the sound of an RJ-45 you mave have an SVMi-8E voicemail system and thats the lan connection for it.

Re: where do I get PCMMC and what else do I need to program my DCSII? #424283 10/24/05 04:03 PM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	The AA card would not have an RJ45 for sure, but it is possible to have both AA cards and SMVI voicemail, I have one running like that in Santa Monica. If the system has a card that says AA you would be programming an AA card. If the system has no AA card you would be programming a voicemail for sure. The list of cards would surely help see what you have. Are dial tones coming in on copper lines or an E-1? THE Bracha, old blond specialist in Rube Goldberg solutions.

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