sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Really weird problems on an iDCS 500 R1

I believe it was Gary Cooper who was known for saying very little. On day a man came up and said that he had a bet he could make Gary Cooper say more than two words and he knew Gary was too nice to refuse to talk.

Gary looked at him and said, "You lose" and walked away.

Sometimes I can be succinct instead of explaining everything, you wouldn't want me to be predictable now would you?

Ok, the customer called on Friday.....It is back to doing all the weird, funky stuff again. I have no ideas anymore.

Get to engineering at Samsung while they are still giving tech support and give them the software version.

Last week Paige replaced the software on two networked 500 R1 L-Enhanced V E1.26 03.04.25 which was NOT a released version of software, had known bugs but somehow we got two sets of it and she didn't break into the warehouse and steal it, it was another Samsung screw up.

Get Engineering, tell Samsung to send you new software, they have had more than their share of software bugs and you have to return the SmartMedia card, so all they are "losing" is the postage.

They are supposed to be producing quality goods and the phones and circuit cards are reliable, but the software is programmed by people who bid on the job. They are supposed to make the customer whole because they charged for their software, they didn't give it away free.

Defective software is not what they should have sold and the least they can do is replace it. It is not like you are cheating them by insisting on having the customer receive a working system.

Yeah it is horrible, these people have like 11 brnaches and they are going to switch over to VoIP on all the branches in the next 5 years. They are already doing it but went with Cisco. He told me that if Samsung hadn't given them so much grief over these problems they are having now then they would have gone with Samsung for their solution. They already have Samsung systems in every one of their locations :-(

Anyways, I do have the latest software here that I could put in there. But if I download the database onto my laptop and then try to upload it onto the new MCP card it always fails. It never goes through smoothly. I dont know why. But, no matter how many times I try it never works. It always get stuck on one MMC or another but never the same one.

This is only a guess but it comes from experience.

I couldn't load the eManager software for Toshiba on my laptop because I had some kind of hidden virus prevention or whatever. I had my guru remove, not disable but remove, all that stuff and it worked perfectly.

That laptop never goes on the internet unless it is to a Toshiba site or something I know is absolutely safe and I have had no problems.

If worse comes to worse, take an old PC over there that has had everything cleaned off it but the Windoz and put in your PCMMC and see if that works.

You may not have a virus or a worm but something that doesn't like part of your PCMMC. It's just a guess that is worth trying at this point.

Will Samsung modem in and download new software for you? It really makes you sick to lose 11 branches on poor support.

At this point could you default it and use the new software and just program everything by hand?

It is no wonder Cisco can sell those two and six button phones when stuff like this happens. Bigger companies are paying a higher price for reliabilty because they value stability.

Well I have tired it with two different laptops so far and neither one worked. So I dont know if it is virueses or not. They are bth relatively new laptops.

Last time I defaulted the system and reprogrammed everything by hand. I can do it again with the new software but they have a tons of programming and it will probably take me about another 4 hours or so. They have almost every phone (about 80 phones) programmed with speed dial numbers, names, and different button programming. It is a lot of trouble but that is probably what we are going to have to end up doing...

We'll see how it pans out

Do you have a laptop you can "clean" and put no antivirus on and try that?

Does the customer have an old P3 or whatever they could clean and put just your PCMMC on?

That would be a faster try than hand reprogramming.

Are you getting paid for all the hours, success or not, after all you were called in, not the sales company that made the big nickle?

If you took it upon yourself to give the customer a choice, you do the system programming and the workers do the speed dials in their spare time. If it is less money, the customer might just like the idea of the company people putting in speed dials.

Hmm.. Its like someone is altering the station groups.

Does group 549/5049 still show 297 (or the Svmi Ports) or does the evil 296?

Just a guess, but are you running an older Laptop? You really need to be running a minium of WinXP H/Pro for the new systems. We had a tech experiance the same d-load problems as U/ yet with my Dell Isperion 6000 & Win XP/Pro it loaded perfectly...get your hands on one, let me know if it does not work via e-mail...Cisco deserves NO-ONE. Michael

Make sure you shut down ALL antivirus & SpyBot/Spyware software too!