|
|
|
|
Joined: Mar 2005
Posts: 91
Member
|
|
Member
Joined: Mar 2005
Posts: 91 |
First off I am Samsung certified on all the ip systems
I have a 100 with 6 ip phones set up I'm only getting audio from the ip to the tdm phone I have checked all the settings for Public ip on the mgi and mcp weird thing is Robert J from tech support logged in and we talked his ip phone to my tdm phone (ok working) NOT NOW I got it to work one time today now it back to one way audio again I reset the card moved it to another slot and reprogrammed it still no go I can log in to my other systems from this site and have no prob..
Maby it's a bad card?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2005
Posts: 77
Member
|
|
Member
Joined: Dec 2005
Posts: 77 |
Couple of things..try 835 and set codec to 729..840 try setting your channel use to be "use mgi channels"
|
|
|
|
|
Joined: Dec 2005
Posts: 77
Member
|
|
Member
Joined: Dec 2005
Posts: 77 |
Could also be a firewall issue with the IT setup for the company blocking ports
|
|
|
|
|
Joined: Mar 2005
Posts: 91
Member
|
|
Member
Joined: Mar 2005
Posts: 91 |
I tryed 840
835 729a -40
no ports blocked dsl bridged to a 5 port switch with 2 public ip's
I am on site this is getting to be a pain in the --- with tech support closed for the holliday
|
|
|
|
|
Joined: Mar 2005
Posts: 91
Member
|
|
Member
Joined: Mar 2005
Posts: 91 |
ok I switched from a DSL to a fractional t-1(pri)with internet and 5 stactic ip changed all the addresses and still getting one way audio I give up  :bang:
|
|
|
|
|
Joined: Dec 2005
Posts: 77
Member
|
|
Member
Joined: Dec 2005
Posts: 77 |
Did you try doing 840 on each IP port PUB to PUB and set it for "use mgi channels". Also try restarting the phone system. Sometimes if the network sees a "dropout" it may not recover and will also cause the same problem.
|
|
|
|
|
Joined: May 2005
Posts: 391
Member
|
|
Member
Joined: May 2005
Posts: 391 |
You are sure that all the required ports are opened on the firewall? Because that is what will happen if you have some ports closed that should be open.
www.A1Bizcom.com Specializing in selling and installing new and used Samsung systems
|
|
|
|
|
Joined: Dec 2004
Posts: 4,096
Member
|
|
Member
Joined: Dec 2004
Posts: 4,096 |
I know you said public ip but it also has to be set for private with public mmc 830
I had the same issue just on internal network and once it was set to as private with public it cleared right up
also after any changes you do need to reset the mgi like grumpy said
good luck and merry Christmas
|
|
|
|
|
Joined: Dec 2005
Posts: 77
Member
|
|
Member
Joined: Dec 2005
Posts: 77 |
You might try powering off the system and turning off then on the switch on the MGI card to clear it then power back up
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
Someone really skilled in IP and VOIP and Samsung could make a lot of money doing alternate tech support with the far tech scheduled to be on site.
As much as it costs to purchase these systems, there ought to be a "special tech support" clause in the contract where the customer wants it done whatever and you call the alternate tech support.
That alternate tech could go into the switch with a static IP and I don't know of anyone would wouldn't think this would be a bad idea.
Anyone want to start an alternate service for pay? It would sure beat relying on Samsung.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
Forums84
Topics94,522
Posts639,997
Members49,851
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (stwtech),
264
guests, and
38
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
