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Hello.

Can anyone let me know if the SVMI-8E supports caller ID routing?

For example, if it recognizes that your wife is calling, have it route the call directly to your extension or if an important client calls, have it routed directly to your extension, etc..

I see from the port activity that the system does recognize the caller ID immediately when a call comes into the system, I’m just wondering if there is a setting to then route based on that Caller ID number?

Please let me know if anyone knows how this might be done?

Thanks.

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the system does recognize the caller ID immediately

No, it processes the Caller ID between the first and second ring, not immediately.

Me thinks you have a champagne taste on a beer budget.

Give Samsung a quarter million dollars and they might write this for you. I forget who, but there is some system that will route on CID, perhaps Panasonic.


THE Bracha, old blond specialist in Rube Goldberg solutions.
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Originally posted by Old blond hippity hopping Bunnie:
the system does recognize the caller ID immediately

No, it processes the Caller ID between the first and second ring, not immediately.

Me thinks you have a champagne taste on a beer budget.

Give Samsung a quarter million dollars and they might write this for you. I forget who, but there is some system that will route on CID, perhaps Panasonic.
Hi. Yes, its nice to realize the full potential of the equipment and help create a more efficient and professional office with automating as many processes as possible. I guess sometimes there is a disconnect between engineers and business owners not just with phone system but with all software.

You are right about the panasonic system. I looked it up and some of the Panasonic do have CID routing. I wonder why the Panasonic engineers can figure this out but the Samsung guys can't figure it out?

I'm not sure if it would take a quarter million dollars to do this because it works exactly the same as DID routing in MMC 714.

It said, tell me the last few digits on the dialed phone number and route to this extension/extension group.

The only difference is that instead of looking at DID, you are looking at Caller ID. Both are numbers you get in the beginning of the call.

MMC712 allows for outbound routing there it matches a number, area code, etc and will actually select the trunk you want to use. This to me seems 100% more complicated then inbound routing based the similar principal but with caller ID.

I think with the T1 and PRI technology, it might work differently then a traditional caller ID which needs the 2 rings but I'm not 100% sure.

Anyway, I saw a post which someone said that the Samsung system unfortunately could not do it(yet) but they thought maybe the SVMI-8E voicemail might have that ability.

Just wondering if maybe someone might be able to confirm one way or another.

Its not the end of the world if it does not but it would be nice to route those harassing phone calls to a funny voice mail message.

Thanks.

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Yes the Samsung system can do caller ID routing using a full time auto attendant. I'm assuming your using POTS lines here. In the direct trunk menu page 1 change the "take input from" field to CID (default is trunk). Then on page 2 create an entry for the telephone number you want it to recognize and point it to whatever you want. It has to match exactly how it comes in, you might need to view a call in port activity first.

Your entry might look like

18885551515 GoTo EXT 01 201

or something like that.


Hope this helps!

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Originally posted by benb:
Yes the Samsung system can do caller ID routing using a full time auto attendant. I'm assuming your using POTS lines here. In the direct trunk menu page 1 change the "take input from" field to CID (default is trunk). Then on page 2 create an entry for the telephone number you want it to recognize and point it to whatever you want. It has to match exactly how it comes in, you might need to view a call in port activity first.

Your entry might look like

18885551515 GoTo EXT 01 201

or something like that.


Hope this helps!
Hey Thanks Ben!

Wow, this works fantastic!!! I knew something like this was possible. I would have never figured this out before. There is almost no documentation on the CID routing. .

This CID routing is not even listed in the brochures or tech manuals but it actually works!

How in the world did you ever figure this out? I must admit that you really know your SVMI system well. It seams that you know more about it then the people who wrote the Samsung SVMI-8E marketing and sales information since they don’t even list this as a feature.

That was exactly what I was looking for.

Thank you again for letting me know how to set this up.

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Thanks for teaching us something we never saw. Is this specific to the "e" series or release 2 of the 100/500?

Thanks, Benb

Sorry I was wrong, NightCourt


THE Bracha, old blond specialist in Rube Goldberg solutions.
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Hey that’s ok; it’s not your fault.

I read the tech manual, brochures, searched the forums a hundred times. There is absolutely no documentation or instructions on how to do this at all.

I don’t think anyone has even seen this or done this before on a Samsung SVMI system.

I say that whoever wrote that SVMI tech manual is to blame for not explaining how the CID routing feature works (for that it even exist). :confused:

Panasonic system have the CID routing and they have like a whole paragraph on the sales brochures explaining how different people can be routed to different areas and all the benefits you have with this feature.

Samsung has the same thing on the SVMI system and they don’t even have a single bullet point in the sales brochure or even a sentence explaining the feature in the tech manual. I don’t understand it.

Once this feature is setup, you can actually see it in action when you monitor the port activity. It will see the CID number, search a table, and find a match and route based on that match. It seems like a very simple process.

I’m thrilled it works with the SVMI, because I have a lot of applications for it. The only downside is that I’m limited to 4 ports SVMI system for this routing feature and Voicemail but if the system did the CID routing, I would not have this limitation.


Does anyone think it’s strange that Samsung has the technology current in place to do Caller ID routing on the SVMI yet this feature does not yet exist on any Samsung phone system(not even their largest and most expensive ones) ? :shrug:


How is it possible that they have it working for the SVMI but not the phone system? Is the SVMI voicemail engineering department in a separate building, city, state, country as the people who make the phone system?

Maybe these 2 engineering departments refuse to share information and they don’t work as a team? Sometimes a large company can get too big for its own good. What does everyone else think about this strange situation? Do you think that Samsung phone system engineers can look at the CID routing on the SVMI and incorporate that feature in the main phone system as well?

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Thanks for the nice reply nightcourt! smile There are lots of things the svmi and the phone system can do that aren't in documentation. I've found some of the things that you can make it do Samsung isn't even aware of. Glad it worked well for you. I install Panasonic systems as well and your right about the CID routing being all over the place in general descriptions and in the tech manuals. Maybe down the road we'll see it in the Samsung manuals as well.

As far as this being a feature for the e series voicemails only you can do it on all the svmi products. In the non E series voicemials the direct trunk menu is hidden by default. I won't post the command to show it in a public forum though once you can get into it I believe you have the same settings available. I also beleive you can do this on any system the voicemail is in, R1, R2, DCS, DCSC etc.

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It may not be in the technical documentation, but this scenario was specifcally addressed at my SVMI Enhanced class in chicago.


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Wonderful. Wonderful. Wonderful. The last people to go to the enhanced class get it but it is not put in tech. documentation.

The best thing about Samsung is their consistancy.


THE Bracha, old blond specialist in Rube Goldberg solutions.
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