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UK DCS816 #427375 09/13/06 01:26 PM
Joined: Apr 2005 Posts: 14 London UK markcosta Member
markcosta Member Joined: Apr 2005 Posts: 14 London UK	Hi all, I am configuring some IVR software to help our customers check the status of their orders, and I need it to be able to transfer calls to extensions/groups on our system. I'm ok doing the transfer in the IVR software, but what I do need to know is what length hookflash my DCS816 is expecting. Too long a hookflash and the DCS thinks my PC's modem is hanging up, instead of doing a call transfer. Hope someone can be of help! Thanks, Mark No matter where you go, there you are!

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Re: UK DCS816 #427376 09/13/06 05:01 PM
Joined: Dec 2004 Posts: 4,096 Texas WRichey Member
WRichey Member Joined: Dec 2004 Posts: 4,096 Texas	Minimum 350ms Max 800ms but you can adjust it in 507

Re: UK DCS816 #427377 09/13/06 06:29 PM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	Single line phones with a tap/flash/link/CW button usually are factory set at 600 ms. Default would be 700 ms and that may be too long. THE Bracha, old blond specialist in Rube Goldberg solutions.

Re: UK DCS816 #427378 09/14/06 01:50 AM
Joined: Apr 2005 Posts: 14 London UK markcosta Member
markcosta Member Joined: Apr 2005 Posts: 14 London UK	Thanks both of you for your quick responses! I didn't find the timer in 507 but MMC 503 I guess it's slightly different for our UK systems, thanks again! No matter where you go, there you are!

Re: UK DCS816 #427379 09/15/06 08:54 AM
Joined: Dec 2004 Posts: 4,096 Texas WRichey Member
WRichey Member Joined: Dec 2004 Posts: 4,096 Texas	Dang I did mistype that. It is 503 my excuse is programming from a key set has trained my hand to key things backwards. (do you buy that?) :shrug: If not no biggie but thanks for the catch.

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