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Joined: Jul 2006
Posts: 61
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i have hooked up a fax amchine to a phone jack ext 7858 and the machine will not fax. what do i have to do to get it to work
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Joined: Dec 2005
Posts: 279 Likes: 1
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Not to get into rudimentary questions here, but 1)Is ext. 7858 an analogue extension? and 2)Is it something where you simply need to put a "9" in front of the dial string? I have set up a fax amchine on a samsung iDCS 500 on an analog ext. for outbound faxing and had no problems or special paramaters to set, might check your setup.
When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.
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Joined: Dec 2005
Posts: 279 Likes: 1
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Oh, and I forgot to add, it was on a PRI too, don't want to start confusion.
When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.
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Joined: Jul 2006
Posts: 61
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It is a pri and no 9 does not help
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Joined: Sep 2006
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PRI should not be relevant the evices on the system just see the PRI ports as co lines.
The fax machine must be connected to an SLI (analogue) port in the switch. Try connecting a buttset to it or a single line phone to see if you can dial an extension on the switch. Do you have a dial 9 trunk group setup?
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Joined: Jul 2006
Posts: 99
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Please clarify what you mean it doesn't work. Does it grab dial tone? Can you dial 7858 from another extension and does it ring? What does the display on a digital telephone say if you dial 7858? (Ringing or Plug Out)
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Joined: Jan 2005
Posts: 15,395 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
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Data and fax transmissions on PRI circuits can be prone to failure if there are slips occurring. Slips are not usually noticed on voice calls. This is usually caused due to clocking issues with your equipment. I have seen this same thing occur with many different systems, all with the same result. Is it dialing, sounding like it connects, but ends up failing? If so, there's the fault.
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2005
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just a thought. Is the port set up for hot line dialing MMC 306 to auto dial the 9? And is the PRI providing and dial tone before digits are sent on it. Of course the dial tone is simulated by the CO. A lot of Fax machines simply won't send out if they don't detect any sound (dial tone) on the line connected. Here's a question. What happens if you plug a regular analog phone into the fax extension or into the jack and try to dial out?
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Joined: Feb 2005
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Is this a TEPRIA card? If so what is the software rev on it(look in mmc 727). If its 4.14 you will have fax troubles you need to call samsung tech support and they will replace it with one with rev 4.15 software on it.
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Joined: Nov 2006
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You can upgrade the PRI card by using MMC 818
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