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#427800 10/30/06 08:06 AM
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:bang:
Here is the setup. IDCS 100 lines 1-3.
Line 1 is in use, next call comes in and rolls to Line 2. Line 2 will ring twice, the reception answers and gets dead air, hangs up. Line 2 immediatly rings again, reception answers and the caller is there. Caller is unaware of this. So this is at the incoming side.

Phone company or Samsung?


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#427801 10/30/06 10:59 AM
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Quote
Originally posted by Greco38:
Phone company or Samsung? [/QB]
Why don't you answer line 2 at the demarc with a butt set to find out if it is the C.O. wink

#427802 10/30/06 04:04 PM
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Sounds like the old glare retry problem

#427803 10/31/06 12:44 PM
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pvj Offline
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Or switch lines 1 and 2 around and see if the problem moves with the trunk or stays on the same trunk port on the system.

#427804 11/01/06 01:15 AM
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That is exactly what i did pvj and the problem followed.

Now can anyone tell me how to deal with the phone company, to prove to them it is in thier lines.... just kidding got that covered.


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#427805 11/10/06 09:37 AM
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do you have caller id on these trunks and if so are the trunks set as CID.

#427806 11/10/06 12:12 PM
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LINE 1 IS CID BUT LINE 2 IS NOT.
WHEN I SWITCH THEM I DID NOT SETUP CID ON LINE 2


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#427807 11/10/06 06:05 PM
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Sorry for the all caps. Not yelling, Just to used to writing in all caps from the military. laugh


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