|
|
|
|
Joined: Dec 2005
Posts: 32
Member
|
|
Member
Joined: Dec 2005
Posts: 32 |
:bang:
Here is the setup. IDCS 100 lines 1-3.
Line 1 is in use, next call comes in and rolls to Line 2. Line 2 will ring twice, the reception answers and gets dead air, hangs up. Line 2 immediatly rings again, reception answers and the caller is there. Caller is unaware of this. So this is at the incoming side.
Phone company or Samsung?
R&W COMMUNICATIONS LLC
Certified Samsung Dealer
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2003
Posts: 6,768
Member
|
|
Member
Joined: Jul 2003
Posts: 6,768 |
Originally posted by Greco38:
Phone company or Samsung? [/QB] Why don't you answer line 2 at the demarc with a butt set to find out if it is the C.O. 
|
|
|
|
|
Joined: Aug 2006
Posts: 185
Member
|
|
Member
Joined: Aug 2006
Posts: 185 |
Sounds like the old glare retry problem
|
|
|
|
|
Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Or switch lines 1 and 2 around and see if the problem moves with the trunk or stays on the same trunk port on the system.
|
|
|
|
|
Joined: Dec 2005
Posts: 32
Member
|
|
Member
Joined: Dec 2005
Posts: 32 |
That is exactly what i did pvj and the problem followed.
Now can anyone tell me how to deal with the phone company, to prove to them it is in thier lines.... just kidding got that covered.
R&W COMMUNICATIONS LLC
Certified Samsung Dealer
|
|
|
|
|
Joined: Oct 2006
Posts: 7
Member
|
|
Member
Joined: Oct 2006
Posts: 7 |
do you have caller id on these trunks and if so are the trunks set as CID.
|
|
|
|
|
Joined: Dec 2005
Posts: 32
Member
|
|
Member
Joined: Dec 2005
Posts: 32 |
LINE 1 IS CID BUT LINE 2 IS NOT.
WHEN I SWITCH THEM I DID NOT SETUP CID ON LINE 2
R&W COMMUNICATIONS LLC
Certified Samsung Dealer
|
|
|
|
|
Joined: Dec 2005
Posts: 32
Member
|
|
Member
Joined: Dec 2005
Posts: 32 |
Sorry for the all caps. Not yelling, Just to used to writing in all caps from the military. 
R&W COMMUNICATIONS LLC
Certified Samsung Dealer
|
|
|
|
Forums84
Topics94,522
Posts639,999
Members49,851
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
143
guests, and
41
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
