sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Tenanting on the 7200

I found out yesterday that if you wanted to Tenant using the 7200 (maybe the rest of the products as well) and one (1) voicemail you can't use the Tenant feature. Instead you have to use MMC 614 (Use Groups), 304 & 314 to set the parameters. Now that's all fine and dandy but then what is the purpose of the Tenant feature and has there been a tech bulletin produced reporting such?(I don't have one.)

If any of you have set up tenanting using MMC 614, 304, 314 are there any suprises that I should be aware of? What about the voicemail set up? I'm using Direct Trunk and Direct Station to route the calls appropriately. I absolutely can not have callers calling into Company B ending up hearing Company A's greetings and vice versa.

Thanks in advance. - Tom

Your absolutely right. The way to tenant the system is using the use groups and trunk access restrictions. The voicemail needs to be set up properly so what your describing doesn't happen. And it defanately can be set up that way. I've had 20 + companies running off a Samsung with no dialing between them. I'm getting ready to set up a 7400 that will end up having 30+ businesses on it. It's all about the programming, you miss one thing and you could have a call go to the wrong company. Make sure the tech is a VM guru and you'll be all set.

Thanks benb. Everything seems to be working smoothly however, I do have one additional question. How can I use different "Night Modes" for each company?

copy the night menu for each group and name them accordingly.

the answer will probably come to you more detailed in a pm by Ben. Man that guy is good

Thanks Richey - I have that part done. But what I meant was: Since I'm not using Tenant 1 and Tenant 2 feature in the 7200 I only have 1 set of Ring plans to run off of. If I have the SVMi set to Auto Mode then both companies have to go in and out of Night mode at the same time. Unfortunately this isn't the case.

In the SVMi I have a schedule table however I don't see where I can specify it by Voicemail groups or how I can break it down by time per company (8:00 - 17:00 Company A Day Main Menu, 9:00 - 17:30 Company B Day Main Menu ...etc.)

So there it is I'm stuck but not discouraged. Any advice would be great and thanks in advance.

Tom

you will need to get creative with 507 and the VM forward trunk menu. Cancel out the VM scheduling and use the system to route calls with 507.. Assign sg 501 for co A's day and sg502 for A's night. Assign sg 503 for co B's day and sg504 for B's night.
Use Forward trunk menu in the mail to send sg501 to Co A's day menu, and sg502 to co A's night menu. Do the same for Co B with 503 and 504 respectively. Then sit down with some paper and line out how the schedule for the two companies mesh together. Input the settings into 507, Say rp 1(night mode) is from 1200 to 1200 or all day. RP 2 (co A's day) is from 8 to 17. Assign co A's trunks to ring 501 and Co B's trunks to 504 still. RP 3 will keep Co A's trunks ringing to 501 and co B's trunks will start to ring 503. Follow the steps and make sure to test. Remember to shut the mail down tight as far as "0" requests to ring to the correct operator. I suggest using the mail for 95% of the set up. And test, test, test.

Yaa , Howie21 y’ re guru for SVMI, it’s the right way to do multi-company menus. It’s a must for non identical schedules ,menus ,modes etc. So Connextions1 just put in those groups really stations (overflow scenarios) or virtual extensions for AA use, with corresponding overflow timing. Last go on page 4 of 5 for those groups and redirect Blocked parameter to right company menu. It’s simple and works ! :thumb: :thumb:

Thanks everyone for your help. I will give it a wirl and let you guys know how it worked out.

Ben I would like to know how you handle such things with 20+ customer on one system.

Well, your right about the day night mode thing. Using the different ring plans to create different day nights for different companies is one way to do it but can be very confusing to manage. In the systems I did with multiple tennants it was a matter of comming up with limitations on what was offered. Like one message and one mode. In a system with only a few tennants you can use the different ring plans to create different schedules based on the tennants' needs and get away with it. Best to use automatic scheduling in that scenario so you don't have some one manual switching modes 4 to 6 times a day. I have put in requests to Samsung on at least building the svmi with more than one schedule. It seems like that would be all it needs becuase everything else in the svmi can be broken up and tenatized easily acept the mode changes.

One way that I have accomplished it was to point all calls associated with a paticular company to a single line station that is preset forward no answer with a 0 sec. delay to the day ring group for that customer and do not disturb forwared to the night ring group then I install a cheap 2500 set and wha la they dial 400 from that set they get day mode and 401 for night mode. P.S. I haven figured out how to add a lunch mode yet. Hope this helps.