sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems No address for descriptor - SVMi - EMG

I have a customer that has been running and SVMi-8e with EMG for about 4 months. Everything has been working fine until the other day when they switched servers. I have since changed the IP address (in MClass)for the SMTP server and now I'm getting "No address for descriptor" error.

Any suggestions ... I am verifying with the customer that they didn't change the login address and password but other than that I would have to think it on their server side.

Did you also change the IP address in System Wide Parameters on page 4??? That error message means it can't see the SMTP server.

I have seen that error before. Make sure you have email addresses in Page 4 of system wide parameters and on the Mclass page. Sometimes when you put them in they change after you get out. It did that to me once but once you make sure that both of those fields are taken care of then it fixes itself right up.

Thanks guys. I did not have an IP address on page 4 of system wide parameters. When I changed it in Mclass it must have deleted it and I forgot to check.

However, I am now recieving a time out error, which is odd because I can ping the IP address from my PC's cmd prompt.

Where are you getting a timeout error? On the port activity page? Can you put a screen shot up?

Yes, in port activity if I'm watching it otherwise in the error log or activity log.

Try to reach the smtp server with your pc to see if he respond. You can doing that with telnet on port 25 (i.e. c:\telnet xxx.xxx.xxx.xxx 25). If you get a connection the server respond.

Also the new ip is it compatible with SVMI ip address? maybe a network mask problem.

Thanks everyone for the advice. Here is the result and solution.

After trying all of your suggestions and finally getting out to the site I attempted to xping the smtp server from the SVMi and as I thought I got no reply. I then tried to xping different IP addresses such as the MCP and MGI and they replied back just fine. Determining that it must be a port issue from the ISP I went ahead and switched the SVMi IP address to a different ISP which I had already scheduled to do anyway. Once I did that everything came back on line and worked fine.

So without calling the old ISP I will deduct that some how TCP port 23 became blocked.

By the way on a different note - when I spoke with Samsung Tech Support they told me that I didn't need to enter anything on page 4 of System Wide Parameters other than the reply to and report to addresses. So I didn't and again everything is working fine.

Tom