sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems 2 offices - 1 main phone number

I have a Dr. that just opened a new office where I installed a OS7200. His old office consists of an old Lucent Partner. Since all of his patience know the the old phone number (we'll call it xxx-4500) he wants that number to ring both locations. Actually, he want that number to ring the new location on M & W and the old location on T, TH, & F.

My 1st idea was to have him manually forward that number (*72) from the main office to the new office on Monday and Friday night. Unfortunately, his call traffic was fairly heavy and a lot of people where getting a busy signal when the line was forwarded.

My 2nd thought was to port the xxx-4500 number over to the new office and run all calls through the SVMi and use the AA to direct the callers to each office. The Dr. nixed that idea quickly since he doesn't want his patience being answered by an AA.

I then thought if the number was ported over to the 7200 I would set up the Ring Plans to have all calls ring group 5000 M & W which would ring the appropriate extensions at that office. On T, TH, & F I would have the calls ring to a Virtual which was forwarded to the other offices pilot number which would ring their phones. What I don't know is if a call is being routed via the virual and a 2nd call comes in will that call be routed as well or are they going to get a busy or RNA? If they get a busy or RNA does anyone have a suggestion? It would be easy if I could call remote call forward a group which I don't believe we can.

If the old office didn't have 12 phones I would just suggest that we install some remote IP phones in that office, disconnect all of his lines there with the exception of the fax and credit card and save me the hassle. But unfortunatley, that isn't the case and he isn't going to spend the money for another small system that I can network to.

I appreciate everyones creative thinking in advance.

Is he using centrex? if not then maybe he should.

How far apart are the offices? can he use a conditioned pair or two and set up the 7200 with a couple of sli ports connected to his co ports on the lucent. Or reverse it and use OPX devices?

I am going to have to eat some wheaties my brain is hurting now

I would recommend as WRichey states Centrex. The only problem with *72 forwarding is that you only get one call at a time. You need to contact Telco and have them add Remote Call Forwarding, so that they can get multiple calls. Each additional call cost $$$. I know how Verizon works, don't know about yours. Hope this helps.

OK, here is what I came up with. I am moving the main number (xxx-4500) from Embarq to TelePacific which is the carrier at the new office. xxx-4500 will be set up with time of day, day of week call forwarding which is a feature offered by TelePacific. TelePacific will offer 5 call paths on that xxx-4500 number (they can offer up to 99.)

When someone calls xxx-4500 on M, W or after hours it will point to the pilot number at the new office. On T, Th, & F it will point to the old office between 8am - 5pm.

The whopping cost to add that feature to the line is very very cheap compared to any of the other solutions I came up with.

Problem solved = customer satisfaction = a lot of referrals (hopefully)

Tom

Sometimes it's good to keep it simple ie: have the phone company do the routing then to try and come up with a complex system design using the 7200. Good thinking, hope the referrals come piling in for ya!

I don't know how many calls are coming in, but using VOIP analog line boxes, you could have the calls ring both places at once.

Someone would answer at either place or the VM would pick it up.

Is this not cheaper? Is this not simpler?

How much is the whopping cost Tom?