sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial phone system problems

The dropped calls are very random, which might be explained by bad DTMF receivers. However, we don't see many (if any) dropped calls when making direct extension to extension calls. It always seems to happen when calling in from outside. Although, I'm not sure the VP box has anything to do with direct ext to ext calls.... :scratch:

Today we are going to take the AA out of the picture and answer the phone directly. I hope that will help narrow the problem down.

After taking the voicemail box out of the picture, we didn't have dropped calls. There might have been a couple quirks but it seemed to alleviate the problem. Our tech is going to request that Vertical send a new box and we'll go from there. He is also going to check up on the trans.txt
It really feels like a hardware glitch, so we'll see.

Oh and the tech said he has checked the DTMF receivers, and the VM connects with ivpc

ok if ivpc takes dtmf issue out of equation. Om your screen shot what did you dial to get the screen shot?

Jim

Is this a new voicemail?

I could see the "Serial" in the screen shot! Could be you're losing the serial link!

Yes, it is new voicemail.
Can't remember what I dialed to get that in the screenshot.

are you sure first time setup was done correctly? Is your tech comdial certified?
Jim

I'm not sure if it was done correctly or if he is comdial certified. He said he ran the setup program in which you tell the VM box what kind of phone system it is connected to.

He talked to Vertical and they think it is a configuration problem, and they will not send a replacement VM box until we verify the configuration.