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#428207 01/11/07 02:15 PM
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Has anyone had this happen ?

I had 2 systems (500r2 /7200)that stopped working today reset the mgi and everything went back to working ?

The only thing in common is they both have the same high speed carrier ( Suddenlink )used to be (cox)..

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#428208 01/12/07 12:21 AM
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I have seen the occasional MGI lockup. It happens on different systems though thankfully not that often. I wouldn't be that concerned. It may be something due to inactivity for lengthy periods of time or could just be a fluke.

#428209 01/12/07 11:12 AM
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I had that problem happen to me for a while. What software are you using? The problem stopped after the point to point T1 carrier fixed some things and I upgraded the MGI cards to the latest software and the MCP cards to the latest software.


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#428210 01/15/07 05:53 AM
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robe3conoby,

Are you using a MGI 3 card in the 500 R2 ???
I have been told by Samaung that they work much better then the MGI 2 card
D


Dennis
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#428211 01/15/07 12:52 PM
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Talked to Chris from samsung today going to do a software upgrade on the remote end and try that first


Yes I'm using mgi 2 on both ends

#428212 01/15/07 03:52 PM
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The upgrade will work. All MCP and MGI need to be the most current release

#428213 01/15/07 04:52 PM
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SW definitly matters. Gotta have matching software on each end of the network. I would start there then check out those mgi's and swap hardware if they still give you a problem.

#428214 03/05/07 05:31 PM
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This post is a bit old but thought I would add my own comments...

I am also having a issue with Samsung MGI locking up. I am using some fax software SR140 Brooktrout to connect to the MGI card... it works fine for about 2 hours and then stops. Get errors back about the Fax driver failing... but when I reset the MGI card everything works fine. Note sure if the issue is with the Samsung hardware or the thirdparty software...

I will check with our Comms company to ensure that the the MGI and MCP are running current release software.


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