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Joined: Mar 2005
Posts: 91
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Posts: 91 |
Has anyone had this happen ?
I had 2 systems (500r2 /7200)that stopped working today reset the mgi and everything went back to working ?
The only thing in common is they both have the same high speed carrier ( Suddenlink )used to be (cox)..
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Joined: Sep 2005
Posts: 690
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I have seen the occasional MGI lockup. It happens on different systems though thankfully not that often. I wouldn't be that concerned. It may be something due to inactivity for lengthy periods of time or could just be a fluke.
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Joined: May 2005
Posts: 391
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I had that problem happen to me for a while. What software are you using? The problem stopped after the point to point T1 carrier fixed some things and I upgraded the MGI cards to the latest software and the MCP cards to the latest software.
www.A1Bizcom.com Specializing in selling and installing new and used Samsung systems
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Joined: Nov 2005
Posts: 148
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robe3conoby,
Are you using a MGI 3 card in the 500 R2 ???
I have been told by Samaung that they work much better then the MGI 2 card
D
Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
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Joined: Mar 2005
Posts: 91
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Talked to Chris from samsung today going to do a software upgrade on the remote end and try that first
Yes I'm using mgi 2 on both ends
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Joined: Aug 2006
Posts: 185
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The upgrade will work. All MCP and MGI need to be the most current release
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Joined: Oct 2006
Posts: 140
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SW definitly matters. Gotta have matching software on each end of the network. I would start there then check out those mgi's and swap hardware if they still give you a problem.
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Joined: Mar 2007
Posts: 1
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This post is a bit old but thought I would add my own comments...
I am also having a issue with Samsung MGI locking up. I am using some fax software SR140 Brooktrout to connect to the MGI card... it works fine for about 2 hours and then stops. Get errors back about the Fax driver failing... but when I reset the MGI card everything works fine. Note sure if the issue is with the Samsung hardware or the thirdparty software...
I will check with our Comms company to ensure that the the MGI and MCP are running current release software.
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