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Joined: Mar 2007
Posts: 9
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OP
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Joined: Mar 2007
Posts: 9 |
Hi, I lost my tech password for iDCs 100
How I can reset pass to factory default
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Joined: Sep 2005
Posts: 690
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Joined: Sep 2005
Posts: 690 |
If the moderators on this board could have a dollar for every time this question has been posted :bang: No offense either by the way.
The procedure goes like this. One you'll need to get a letter from the company stating that you are their authorized vendor on their company letter head, also stating that the nature of the request and have it sent to Samsung. Two you'll need to give Samsung access to the system via LAN or Modem so they can log into it and reset it for you. Three you could skip the previous two and default the system completely.
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
Welcome to the board  and please read the board rules :read: You can contact me or any other Samsung moderator to help you with that service. 
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Joined: Mar 2007
Posts: 9
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Joined: Mar 2011
Posts: 3
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Joined: Mar 2011
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Life is a hell of a thing to happen to a person
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Joined: May 2011
Posts: 14
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Joined: May 2011
Posts: 14 |
Playing Devil's Advocate here:
IF the client has bought the system (meaning not a rental), the installer should give the client the tech password (since the system belongs to the client)
Should the client fiddle around on the system and "break" something or get an un-qualified tech to work on it that "breaks" something then the qualified tech/company can/should charge the client to fix it.
Once clients start paying double they will soon realize that it doesn't pay to use un-qualified techs.
On the same point though dealers shouldn't use the tech password to wield leverage over the client, bottom line is if you provide the service they pay for, they will always come back.
If they don't pay - don't service them again.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Guys,
This original post is 2 years old why are we dragging it back from the dead?
Tech passwords in the wrong hands can cause problems yes.Should a tech withhold a tech password,no if the system is owned.But the tech can /should either give the customer the password or change it to a generic one if the customer insists. Let's leave it at that for now and please feel free to open a new thread in the future instead of posting to an old one.Yes a post was deleted but it was a one word post that had absolutely nothing to do with this thread.
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