atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Cascading mailbox notification?

Here is the deal, we have a doctor's office with an iDCS100 and an SVMi-4E. Extension/mailbox 224 is the doctors emergency mailbox. She wants whenever people leave a message in that mailbox for it to call a pager. If they don't check the message in 15 minutes then to call her house phone. If the house phone doesn't answer then call her cell phone.

So how would I do this? The old Starmails was easy to setup this way but now the SVMi is throwing me off. I know I can setup the mailbox 224 to call the pager. Then setup the auto-forward to another mailbox (say 225) after 1 try waiting for 15 minutes. But then the message is now in mailbox 224 and 225. Then if 225 doesn't answer then it auto-forwards to mailbox 226 and now there are three messages, the same message, in all three mailboxes. I just need to know how to set this up...

When you autoforward a message it doesn't stay in the mailbox. What you put as your example would work just fine as long as the users know which mailbox they need to check for the message.

The other scenario would be to autoforward the message to a list mailbox with the other two members and set up the list mailbox to delete the message once a user has listened to it. Thus you would have both of your backups called at the same time. This would shorten the time it would take to get the notifacation out to some one after the message has been left and missed by the first outcall.

I do this for emergency page using 2 mailboxes, 1 forwards to my cell phone and the other to the house phone. Each mailbox has a forward to the other at 15 min. intervals. If you don't use the delete after page you can have a mess if you don't get it right away. If the original time stamp is important you are going to have to keep a copy of the message.

SooprmanX ,

Just a note that if you don't want the message to
stay in the auto forwarding mail box you have to check off DELETE AFTER FORWARDING,
If you don't check that it will stay in that box.
-D