sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Creating a mail box for directions/ hours

Many people find this board and don't realize it's purpose, which is entirely up to the people who started, run and maintain it. If their goal was and is for this site to generate income and customers for their business and NOT TO PROVIDE FREE SUPPORT no one has the right to question it or complain about it. The answer is simple..do not visit this board and find another one that offers what you want ...or start your own.

Russo - the question you are asking is not all that complicated and i would probably do it for most of my customers without charging....but i have a realtionship with them and have already earned a profit from our relationship. I would not, however, do it for free for someone who i have never dealt with. I expect to be compensated for my time and experience. It always amazes me when a customer expects not to be charged, particularly when it is an employee of the company and not the owner. I have now started asking them if they get paid when they come to work...when they say yes i then state that i expect to be paid also when i come to work for them!!

I understand exactly what dealers go through. I'm a certified broadcast engineer, I have to go conventions, training, and so forth every year to maintain my certifications. If I don't I lose it, it's time away from work for me and most the time I pay for it myself.

Once again I have no quarrel with the dealers and installers trying to make an honest living because just like me this is an industry that requires training AND on the job experience that I know comes from a lot of blood sweat and tears.

What I take exception with is some dealers (and I've seen posts from more than a few end users here to know they're out there) that treat the end user as if they are too dumb to understand how to program their system and won't divulge any information about the system whatsoever and force them to pay for continual visits.

I guess I'm fortunate because our dealer was extremely proactive providing me a lot of resources to maintain our system and other than some kinks that were fixed by firmware upgrades I've been very pleased with the support and exchange of information.

But I really wish you could understand what it feels like to be in Russo's shoes as an end user who desperately wants to have more information about a product they rightfully own but you get snubbed continously. :bang:

I've been there and it is the most miserable experience in the world.

Just to end things, I'll say it again, I'm not trying to cheat anybody out of work, I just think there should be a better mindset of trying to empower the end user (if they're capable and we can all tell who is capable or not) with knowledge instead of holding back and saying anytime you have a question it's going to cost you.