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Joined: Sep 2010
Posts: 4
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We have an FX system with around 45 stations. All of the stations are 8324F's.
I have several stations complaining about their sets not ringing. Which I have verified. The problem is then easily rectified by pushing the volume up button on the set. However the problem reoccurs at seemingly random times.
What do I need to check to better handle this issue. Could this be a card going bad, a setting that I am missing, or do I just happen to have a bunch of bad sets.
I do have full access to the system.
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Joined: Sep 2005
Posts: 971
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Posts: 971 |
Are you setting the rocker switch while the phone is receiving income ring?
-TJ-
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Joined: Sep 2010
Posts: 4
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No. When the phone is idle. It does show the ringer volume adjustment on the LCD.
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Joined: Sep 2004
Posts: 86
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Joined: Sep 2004
Posts: 86 |
Normally that happens because the user's adjust the volume after a call thus turning their ringer off. It sounds more like a training issue.
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Joined: Sep 2010
Posts: 4
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When adjusted, from what seems to be a mute, the volume on the ringer volume indicator starts on 2. Not from 0 as you would expect. I have 7 of 49 stations reporting this problem intermittently.
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Joined: Sep 2010
Posts: 4
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I am not so sure that it is user error, no matter how much I would like it if it was. Our system tends to be quiet and if adjustment is needed it is usually to turn the volume up.
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Hi
After adjusting the volumne you need to press intercom **7 to lock it in. If not it will go back to the old value (in your case off)
Jim Hoey
SST Communications
Long Island, NY
631 956 0100
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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