|
|
Joined: Jul 2005
Posts: 12
Member
|
|
Member
Joined: Jul 2005
Posts: 12 |
OS100 r2 mcp1 with misc3.All cid trunks set for cid in MMC414. Also checked on providers' co line
with caller id box, ok there.All stations set for allow in MMC312. MMC119 set for number first.
When call comes in you get INVALID CID DATA on the phones dislay. any ideas ??? :bang:
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
What is the software version?I think there was a problem with certain Nortel DMS switches doing this and it was corrected.They said it was a Canadian problem and was an issue in 2.63 and 2.66 software and corrected in 2.69
|
|
|
|
|
Joined: Jul 2005
Posts: 12
Member
|
|
Member
Joined: Jul 2005
Posts: 12 |
I think the customer said it was mcp ver.2.48
05.09.13....also he changed out the 6 trunk card
and it didn't help. This is a first for me, I haven't heard of getting that msg for cid in an
idcs100 system before now.
|
|
|
|
|
Joined: Oct 2004
Posts: 195
Member
|
|
Member
Joined: Oct 2004
Posts: 195 |
Ok if is ver 2.48 should be the Misc 3 if you are 2.63 or 2.66 update to 2.69.
|
|
|
|
|
Joined: Oct 2006
Posts: 140
Member
|
|
Member
Joined: Oct 2006
Posts: 140 |
Does it say invalid CID or no CID received? if it says invalid, misc card or corruption is likely. If it says not received, then i would upgrade first. Testing at default cant hurt anyway, it takes out a big variable. just do a db backup before, then default, test, and reload the db from osm.
|
|
|
|
|
Joined: Jul 2005
Posts: 12
Member
|
|
Member
Joined: Jul 2005
Posts: 12 |
The msg on the display says INVALID CID DATA....
also the system had been defaulted and the db backed up,but that didn't help .This is a first,
to get that msg ....misc card has been changed. :bang:
|
|
|
|
|
Joined: Nov 2002
Posts: 343
Member
|
|
Member
Joined: Nov 2002
Posts: 343 |
Are you using all of your trunks? If not only set the lines that are in use for caller id the rest to none.
|
|
|
|
|
Joined: Dec 2004
Posts: 4,096
Member
|
|
Member
Joined: Dec 2004
Posts: 4,096 |
This will sound off the beaten path.
Check your line voltage and milliamps, make sure you are not over the limits of what the systems defines. If you need to put requlators or chokes on the lines sandman has them cheap.
A prolonged period of power issues can create problems for the sysem. I know you checked with a cid box but I have had the same issue in the past and after many trips and replacement parts I found the only fix to be the regulators.
|
|
|
|
Forums84
Topics94,518
Posts639,976
Members49,850
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
