atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Urgent :resetting samsung cadence password

i just took on a customer with the samsung dcs 50si with a cadence voicemail system installed and we need to revamp the entire system however i cannot gain access to the cadence voicemail because the password has been changed by the previous vendor can anyone help in this situation we have the system programmed but the voicemail is locked out. Your help is much appreciated.

You'll need to call a certified samsung dealer to be able to do that. That is a really old product.

I'm sure it can be done but I've never seen it done or had the need to do it.

I worked on the cadence product all the years it was out and never had to reset the administration password. I think Samsung would know how to do that. I don't think it was something that dealers would know how to do. Problem is the product has been discontinued for years.

thanks for the information guys but im sure there is a way to reset this password if anyone out there can add some input i would apreciate it.

What do YOU do when you change a default password? Try that.

Hey Guys:

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Leetz to the board. I'm sure being new you just weren't aware, but information such as that is not allowed in the open forum where the search engines can find it. Those posts are handled in the Installer's Forum.

hey guys thank for the assistance and emails it really great that we have this forum ive been away for a few days but still havent resolved this issue. I have not been able to recieve my emails as im at home and will check my mail at work. i will post any new info when it arrives.

cheers