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#430174 09/26/07 01:02 PM
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i have a client who has 6 on call engineers, 1 engineer on call each week, changing on a friday. they want to be able us the AA at night so the caller can either leave a message or speak to the on call engineer. The client is not very IT literate and wants to be able to change the on call engineer easily ( ie without having to go into the vm programming and changing the dial block).
I thought about just sending the vm to an extension and forwarding the extn to the oncall engineer, but he doesn't want to enter the mobile number,

is there any other easy way of doing this??

GA
#430175 09/26/07 02:29 PM
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Either way he will have to interact with the system. changing the number in one mail box is the easiest way as far as I am concerned. Otherwise he will have to change routing in the menu blocks for different instances.

#430176 09/27/07 11:03 AM
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The best way has to be manually setting the mode through the vm. Just give the customer full written instructions on a spreadsheet if he's not too smart.


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