sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems OfficeServ Call DDE Setup

Please can anyone help get Sage Act! 2007 (V 9.0) to work with OfficeServ Call?

Call's Help file refers to Symantec Act! but I guess this is outdated as the CRM package has long since changed hands to Sage.

I presume we must use the "Other" option in DDE Settings but the SN, TN, etc have me stumped.

Sorry
We have ACT 6, from then on Symantec/Sage stopped supporting DDE strings. We use a product called Oak Smart Connect. Works brilliant with just about any database.

Many Thks Aero. I'm checking out the brochures already ... looks good!

So the final answer on this was if the customer has a version of Sage Act! that is after Version 6, such as V7, V8 ... they can't use OfficeServ Call DDE setting at all?

Yes, it sure looks that way. But Call's TAPI driver works fine with Act! 9.0 so outbound calling from a database is cool. We haven't tested Act! V10.0 (2008).

I've not had chance to try it myself yet, but TAPI.NET <https://www.actaddons.com/products/2005/act_tapi_net.asp> and <https://www.crmaddon.com/Products/Addons/TapiNetforACT/tabid/73/language/en-US/Default.aspx> should give you full integration with Act! if your customer already uses that as their CRM package.

I think the problem is achieving a high level of integration such as screen pops based on DDI.

Not so sure a 2005 driver will do the trick.

That's when it was first released, it claims to be compatible with Act! 7 (2005) through Act! 10 (2008) and support TAPI 1.1 and 2.0 drivers. Samsung OfficeServ is listed under tested devices.

TDW42 - so you are saying you think CID/lookup screenpops and outdial will work with Act10 now? That would be great.

I don't see why not. Basic outdial will work in any case as Act can use any installed TAPI driver for that, the TAPI.NET addon provides the missing shim between TAPI driver and Act for incoming popup, etc.

It's a background thing for me to try at some point, but you could give it a go as there is a free 14-day trial version available.