Hold Recall- no ringing to station?

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Hold Recall- no ringing to station? #431110 01/18/08 06:13 AM
Joined: Sep 2007 Posts: 23 Williamston, MI Dave Brown Member
Dave Brown Member Joined: Sep 2007 Posts: 23 Williamston, MI	Hi there, I have a question about the Hold Recall. My timers are set for 45 minutes, but the station user never gets a ring back, any ideas? I tried this this am with the receptionist, so its not going back there and ringing either... Thanks, Dave David E. Brown Capital Telecom Williamston, MI

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Re: Hold Recall- no ringing to station? #431111 01/18/08 10:59 AM
Joined: Aug 2006 Posts: 1,811 Likes: 15 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,811 Likes: 15 Western NY	Would YOU stay on hold for 45 minutes? You don't specify the switch you're using, but a few switches out there have a maximum setting which in effect cancels hold recall entirely. Try going with a more reasonable amount of time- something in single digits. Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Re: Hold Recall- no ringing to station? #431112 01/18/08 11:11 AM
Joined: Sep 2007 Posts: 23 Williamston, MI Dave Brown Member
Dave Brown Member Joined: Sep 2007 Posts: 23 Williamston, MI	I meant 45 _seconds_, sorry, this is a Samsung iDCS100R2 switch, btw. Thanks, Dave David E. Brown Capital Telecom Williamston, MI

Re: Hold Recall- no ringing to station? #431113 01/18/08 12:03 PM
Joined: Jul 2003 Posts: 6,768 Mt. Sidney, Va. CMDL_GUY Member
CMDL_GUY Member Joined: Jul 2003 Posts: 6,768 Mt. Sidney, Va.	PM sent

Re: Hold Recall- no ringing to station? #431114 01/21/08 10:13 AM
Joined: Sep 2007 Posts: 23 Williamston, MI Dave Brown Member
Dave Brown Member Joined: Sep 2007 Posts: 23 Williamston, MI	Still need a little help with this one, timer is set ok, but stations do not ring back when time is up.. Thanks, Dave David E. Brown Capital Telecom Williamston, MI

Re: Hold Recall- no ringing to station? #431115 01/21/08 10:20 AM
Joined: Dec 2004 Posts: 4,096 Texas WRichey Member
WRichey Member Joined: Dec 2004 Posts: 4,096 Texas	Well a few questions come to mind. What system is this? Were do the phones ring first? Was it the station hold recall or the system hold recall or exclusive hold recall? By the way exclusive hold recall happens when the hold key is pressed twice in rapid succession

Re: Hold Recall- no ringing to station? #431116 01/22/08 04:15 AM
Joined: Sep 2007 Posts: 23 Williamston, MI Dave Brown Member
Dave Brown Member Joined: Sep 2007 Posts: 23 Williamston, MI	this is a Samsung idcs100R2, phones ring to receptionist, this is a station hold recall (just pressed it once...). I have found the timers in the mmc's, but not the right mmc # to actually look at whether the recall feature is turned on for the stations... Thanks, Dave David E. Brown Capital Telecom Williamston, MI

Re: Hold Recall- no ringing to station? #431117 01/22/08 06:25 AM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	So do the phones ring back anywhere when the 45 seconds is up?If they go right back to reception then look at recall wait time in mmc 501.

Re: Hold Recall- no ringing to station? #431118 01/22/08 01:56 PM
Joined: Jan 2008 Posts: 12 Vermont USA Technology Connection Member
Technology Connection Member Joined: Jan 2008 Posts: 12 Vermont USA	when the system hold timer expires, it looking at the recall wait timer. check them both in system timers Daniel Thompson Technology Connection 521 North Main St Barre, Vermont 05641 technologyconnectioninc.com

Re: Hold Recall- no ringing to station? #431119 01/22/08 06:16 PM
Joined: Jan 2007 Posts: 197 Wirral, UK leemc1978 Member
leemc1978 Member Joined: Jan 2007 Posts: 197 Wirral, UK	Have a look which stations are in the operator group in 601 And which group is set as the operator group in 600 Lee www.avandda.co.uk

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