sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Hold Recall- no ringing to station?

They do not ring back either to the station that put them on hold, or the receptionist (at least audibly). I will check the above suggestions, my guess is somewhere, there is a setting on or off for an actual audible ring..
MMC501
E-Hold Recall TM (sec) is set to 45
Recall Wait Time (sec) is set to 15
maybe this is an AHA, System Hold Recall (sec) is set to 240??? Should this be down to at or below the E-hold recall TM, or the Recall Wait time?

Regarding the Station Groups
MMC-600 has Group # 500 as the operator for all ring plans
MMC-601, shows the operator (201) alone in group 500, while only a few stations 201,202 (alternate operator),203, and 221 are in group 501, with the same settings as Group 500. None of the rest of the stations are assigned to any Station group.

Hope this sheds some light, thanks!
Dave

Changing the System Hold Recall to 45 sec seems to have fixed it, wonder why it was set so high initially?

Four minutes is a long time to wait aswell.

It's good to know we arent loosing our minds. Had the timer been set for 45 seconds and there still be no recall. It would have been tough to figure out. Glad its working.

We set all our systems to have hold recall at 120 seconds, the default 30 seconds is just too short.

We also have customers that have system hold recall at max because they NEVER want it to go to the operator extension and they get at least two long cycles that way. Its a customer choice thing.

and of course, the obvious. Does the questionable telephone set "RING"?

If the ringer is turned off, there will be no ringback on hold.