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Joined: Jul 2006
Posts: 82
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Joined: Jul 2006
Posts: 82 |
We are getting ready to change out a customer's RAM1 card with a RAM2 card so they can get caller ID. Questions:
Does the RAMx card hold the system's programming? Are we going to lose all that by switching cards? Is there a way to retain programming in this scenario?
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Joined: Dec 2007
Posts: 64
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Posts: 64 |
If I'm not mistaken you'll need the appropriate software version to support Caller ID in addition to the RAM 2. Chances are you're not running the right version if you have the RAM 1.
In which case you'll lose the customer's programming data and be required to re-program anyway.
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Yes the Ram 1/2 card holds the customers programming.You may need to change the software depending on the version.If you are adding caller id then you must also have or be installing a misc2 card right?Install the misc card first.So in that scenario you could backup the programming with the misc card before you do anything else,upgrade the software if needed and convert the saved database to the new software version and upload it to the new Ram2 card.
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Joined: Jul 2006
Posts: 82
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Posts: 82 |
Okay, presuming I would need an upgraded chipset, what version and where can those be found?
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Well first I would check and see what version you have.I believe 2.6 and 2.7 were both call display capable and the latest and last version is 2.8.Anything before 2.6 I think came in 2 versions ie call display or basic.
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Joined: Jul 2006
Posts: 82
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Joined: Jul 2006
Posts: 82 |
I checked the version, it is 2.6 Basic. So back to my original question, anybody know where I can get these chips? I've tried my normal supplier where I get the cards and they don't have them.
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Joined: Aug 2006
Posts: 78
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Mario Gelinas IT Technician | Technicien TI Barrette Structural 555 rang St-Malo, Trois-Rivières, Qc, CA, G8V 0A8 D: 819.374.6061 x2331 F: 819.374.4527 www.barrettestructural.com
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Joined: Jul 2003
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With version 2.6 you don't need to upgrade.
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