|
|
|
|
Joined: Dec 2005
Posts: 25
Member
|
|
Member
Joined: Dec 2005
Posts: 25 |
I have a Large Customer (Call Center) that has a few locations and they are looking for Call reporting software that will give good call details.
The systems are all OS500 L version. They all have between 4 and 7 PRI's and are running 2.72.
We tried one 3rd party application and we verified that it was off by about 1600 calls. So we need something more accurate.
Any help would be greatly appreciated. Feel free to PM me.
Rob
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2004
Posts: 4,096
Member
|
|
Member
Joined: Dec 2004
Posts: 4,096 |
What was the third party stuff? you can send it via pm if you would like.
I assume you looked at Samsungs CTI software?
|
|
|
|
|
Joined: Dec 2005
Posts: 279 Likes: 1
Member
|
|
Member
Joined: Dec 2005
Posts: 279 Likes: 1 |
Rob, We have installed the hardware for the https://www.callcruncher.com folks a few times and customers (mortgage call center and a medical bill collection center) all seemed to be happy with them. The unit they use is an embedded Linux network interface device that sends all the KSU's SMDR records to their computer where it is available via a password protected and encrypted web site and laid out in organized columnar form. Last time I checked with them they still were offering a free trial I think, might check into it? Hope you get something to work out for you. - Herk
When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.
|
|
|
|
Forums84
Topics94,565
Posts640,181
Members49,871
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
18
guests, and
270
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
