atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Making receptionist's phone ring for other DID calls

We are using a Samsung DCS system. All handsets have a button programmed as GPIK (Group Pickup) which flashes if any other phone in the office is ringing.

We have recently employed a secretary who has a 24 button phone with various buttons programmed with DS codes to show the status of particular direct extensions.

Is there any way of having the secretary's phone ring when the GPIK button is flashing? If so, is it possible for the LCD on her phone to show which extension in the group is ringing?

Thanks for your help.

da

You could make the DID's ring an extension group instead of just the extension that DID belongs to. Include her in the extension group as well as the other extension. Name the extension group and then it should work.

Problem with that is that you will run out of extension groups pretty quick. On your DCS system, does it have an MMC labeled "Boss/Secretary"?

I have just set up a boss/secretary pair this morning to test. But I didn't find clear instructions on what it actually does!

Put her phone in the ringing group. As for seeing which phone is ringing, the phones with the gpik key ring? The reason I ask is that a keyset can only be in one pick up group and there are a total of 20 possible groups. I would have to suggest the same as SopermanX. Just build station groups remove the gpik key and make sure the receptionist is in every group you build. You can have 30 ring groups 20 pick up groups.
As for the boss/secr thing there can be only 4 so that is not going to work.

I guess the big question is: does each keyset have its own direct inward ring or trunk? Or do all trunks ring one or two groups?

Thanks for your responses. I'm not very familiar with the DCS system and am trying to understand the terminology.

We have set up an Operator group as Station Group 505. Those phones ring for all calls to our main number.

Each phone is linked to a DID number. All phones have a GPIK01 key. On those phones, the key flashes when a call comes to any other phone, but the phone does not ring.

We have four incoming lines (trunks 703, 704, 705, 706) which form one call group (call group 0).

Does this make sense?

Thanks, again for your help.